Office Assistant

Do you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for the Office Assistant position with UPMC Hillman Cancer Center at our Monroeville outpatient office! We are seeking candidates with a strong customer service background, a desire to be empowered to ensure a positive experience during a patient’s visit to the Cancer Center and the ability to multitask effectively. The ideal candidate will be able to manage multiple responsibilities simultaneously while maintaining a high level of service and attention to detail.

If you’re passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you!

Why Choose Us?

Meaningful Work: As an Office Assistant, you’ll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.

Work-Life Balance: Enjoy a Monday-Friday daylight schedule—no evenings, weekends, or holidays!

Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.

Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of. Apply today!

Responsibilities:

Verify necessary information and records in the medical record and computerized scheduling system.

Schedule, coordinate, and reschedule patients appointments. Relay necessary messages to staff and providers.

Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform the appropriate department/person of the persons arrival performing appropriate check-in and check-out functions.

Maintain clean, orderly waiting area including beverage area and reading materials.

Prepare patient charts for upcoming appointments.

Answer telephone, screen calls, take messages, and provide information.

Maintain and update current information on physicians schedules ensuring that patients are scheduled properly and appointments are confirmed.

Complete necessary paperwork such as encounter forms and referrals. Use a computer system to generate the information necessary for billing.

Answer questions regarding patient appointments and testing.

Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.

Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

High school diploma or GED is required.

1 year work experience, preferably in a medical office setting.

Knowledge of medical terminology preferred.

Word processing and computer experience preferred.

Licensure, Certifications, and Clearances:

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UPMC is an Equal Opportunity Employer/Disability/Veteran