Senior Technical Support Engineer – Fluids (Remote)

Reference #: 1222766200
Requisition #:15274
Our Mission: Powering Innovation That Drives Human Advancement

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary / Role Purpose
Join the Ansys Customer Excellence team to assist our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use advanced-level engineering knowledge along with Ansys AI-based platforms to make our customers successful. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver thehighest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and your impact on the success of our customers and Ansys.

This position is not eligible for immigration sponsorship.

Key Duties and Responsibilities
Deploy and exploit all available resources, including Ansys AI-based platforms to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids Products.
Ensure high Customer Satisfaction and Customer Success that enable customers usage/deployment/adoption of Ansys software
Develop and strengthen long-term relationships with customers.
Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
Lead and initiate team projects (e.g. content creation, process deployment, etc.).
Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
Evaluate the Ansys AI-based support platforms effectiveness by analyzing the AI-based responses to answer customers questions, specifically on the accuracy/relevance and subsequent corresponding human corrections.
Be enthusiastic about learning and promoting how an LLM and other AI-based technologies can assist engineers abilities to help Ansys customers.
Develop subject matter expertise and specialization on Ansys simulation products and applications
Learn and gain expertise in new technical areas as and when required for the team & personal development
On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing.
Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience
Required education and degree type: BS or MS or PhD in Mechanical/Chemical/Aerospace or related field
Required minimum years of professional experience in an engineering software environment: BS5, MS3, or PhD0
Demonstrated use of Ansys Fluids software or knowledge of other commercial CAE software packages
Expert-level knowledge of Fluid dynamics, Heat transfer, Numerical Methods and Thermodynamics
Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
Engaging personality, engineering curiosity and willingness for continuous learning
Strong organizational and time management skills, possesses a sense of urgency
A ility to work independently, as well as with others in a diverse team environment
Projects a professional image and demonstrates business acumen, driven to succeed
Qualified to handle ITAR/Export Controlled models

Preferred Qualifications and Skills
Preferred education and years of professional experience in an engineering software environment: BS8, MS6, or PhD3
5 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated
Experience in using Ansys tools, like Ansys Workbench, Ansys Fluent, Ansys CFX, andAnsys Space claim is preferred.
Ability to travel domestically up to 10% of thetime

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.

Our Commitments:
Amaze with innovative products and solutions
Make ourcustomers incredibly successful
Act with integrity
Ensure employees thrive and shareholders prosper

Our Values:
Adaptability: Be open, welcome whats next
Courage: Be courageous, move forward passionately
Generosity: Be generous, share, listen, serve
Authenticity: Be you, make us stronger

Our Actions:
We commit to audacious goals
We work seamlessly as a team
We demonstrate mastery
We deliver outstanding results

INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

WELCOME WHATS NEXT IN YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high – met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, its about the learning, the discovery, and the collaboration. Its about the “whats next” as much as the “mission accomplished.” And its about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WERE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweeks Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, Americas Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and