Clerical Operations Supervisor

Employment Type:

Full time

Shift:

Day Shift

Description:

Responsible for supervising and supporting the overall functions of Support Services under the direction of the Regional Business Manager. Responsible for overseeing the day-to-day operations of the Document Management, Health Information Management, Customer Service, Credentialing, and Physician Orders functions of the agency. Ensure compliance with regulatory requirements and responsible for the daily responsibilities related to reduction in unbilled revenue.

Supervise the operation of the Physician Orders Specialist Department ensuring orders are generated and returned timely and are compliant. Departmental functions.

Supervise appropriate electronic medical records workflow related to the roles of Medical Records and Scheduler. Ensure updating of the patient EMR for the continuity of patient care, processing of claims and supply orders accurately and timely utilizing critical thinking skills.

Supervise the medical records team to ensure timely and accurate filing of documents into the medical record via appropriate software application.

Monitors and response to all requests from insurance companies, QIOs and regulatory entitlements including ADRs/RACs/CERTs within required time frame.

Supervise the operation of the Credentialing Department and the credentialing process to ensure staffing credentials are current and provided to surveyors and clinical collaboration partners in providing care in community facilities.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran