Case Manager – Adults

GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES:

The Case Manager is to provide direct service to adults who have a serious mental illness or emotional disorder and their families.  The primary goals of the Case Manager are to promote as much independent living in the community as possible and reduce the chance of psychiatric emergency service contacts and hospitalizations.  The Case Manager is to access, coordinate and monitor the resources and services available to the consumer and their family.  In addition, the case manager should provide support, training and assistance required for a safe and healthy community life promoted through stability in relationships, housing and education.

ESSENTIAL & CORE FUNCTIONS

1. Assist the consumer or their family in obtaining and maintaining culturally appropriate basic living needs and skills such as: housing, food, medical care, recreation, education and employment.
2. Provide services within the context of the consumer and their familys culture.
3. Provide case management service in accordance with a written, consumer-specific, service plan, which assesses strengths, needs interests; and is goal and outcome oriented.
4. Provide case management services as needed in the place where the consumer/family resides or needs the service.  Services may also be provided in the Case Management office when off-site interventions would not be appropriate.
5. Contact the consumer or their family will be determined by an assessment of their need.  Face-to-face contact with the consumer shall be made on the basis of the assessment and will range from once a week to one per month.
6. Ensure that when a consumer or their family that cannot be contacted during any visit that they are provided immediate follow-up and that this continues until the consumers status is clarified.
7. Provide crisis intervention services to all Non Fidelity Act Case Management consumers.
8. Write case notes should document the purpose for each contact and reflect the goals and objectives of the service plan.
9. Complete all required paperwork and submit such paperwork by stated deadlines.
10. Maintain Case Management records and ensure that all documentation is included in the consumers records.
11. Provide continuity of care for adults receiving Case Management services who are hospitalized.

ADDITIONAL RESPONSIBILITIES:

Performs other duties and special projects as assigned.

PREREQUISITES & QUALIFICATIONS FOR THE POSITION:

– A bachelors degree with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education.

PLUS a minimum of one (1) year experience (paid or unpaid) in a human service field. This experience must involve direct contact with the individual receiving services (i.e. coaching, teaching, case management, etc.)

– Valid PA drivers license and an operating car are required.

– All Case Managers must also show proof of current insurance with minimum limits of $100,000 per occurrence and $300,000 aggregate.

– Experience navigating multi-system services and a working knowledge of available community resources

– Must demonstrate a genuine respect for adults, and their families

– Be sensitive to the needs of adults living with a behavioral health disorder.

– Demonstrate an understanding of cultural competence and the principles of recovery

– All Case Managers must also show proof of a valid drivers license and current insurance with minimum limits of $100,000 per occurrence and $300,000 aggregate

– Must have a registered operable Automobile

– Proficient in all Microsoft applications

– Experience with Credible a plus

– Ability to complete documentation as required by Agency standards.

– COMPETENCIES & PERSONAL CHARACTERISTICS

Organizational Commitment and A areness: Knowledge of Community Councils mission and commitment to helping.  Demonstrates own commitment to helping and sharing knowledge with others.  Capable of and willing to transfer such knowledge to promote the mission and growth of the organization.

Teamwork: Understands own role on the team and accepts responsibility for team results.  Places teams interest ahead of own interests; ensures cooperation within own area and across Community Council.  Demonstrates the acceptance of diversity of others.

Responsibility: Takes responsibility for outcomes and results.  Adheres to agreed-upon time schedule or plan and identifies the resources required to successfully attain goals.  Determines appropriate approach to complete tasks or assignments and is persistent in working toward desired outcomes.

Creativity: Seeks improved systems to accomplish business goals and objectives.  Specifically evaluates and implements best practices in the maintenance of tracking ongoing staff employment requirements.  Adds value to the organization by taking prudent risks and is willing to act on new ideas and trends.

Communication: Ensures that others understand the message.  Speaks, writes, and listens effectively.  Appropriately persuades influences and negotiates.  Shares information concisely and timely.

Problem Solving: Identifies problems in a timely manner and proactively when the opportunity exists.  Works effectively with team members when problems require interaction with multiple team members.  Gathers and analyzes information skillfully.  Develops alternatives and solutions.

Financial Acumen: Understands the associated costs in own area of responsibility.  Looks for ways to more effectively use Community Councils limited resources.

Customer Service: Understands internal and external customers; addresses and anticipates their needs in a professional and timely manner.  Advocates superior customer service and responds to changing customer needs.  Measures customer satisfaction and responds to changing customer needs by being responsive to the needs of internal and external customers.  Interacts professionally with the individuals, co-workers, families and/or community members.

Basic Technology Skills: Improves operations and communications through administrate and technical skills in general areas applicable to the current technological environment, which reduces the need for supportive specialist.  Demonstrates ability to effectively utilize current software programs and e-mail system applicable to your role.