FLEX Director Business Process – Opera

Job Number 24178875

Job Category Rooms & Guest Services Operations

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

This is a temporary position.

The FLEX Director, Front Office Operations & Business Process (Opera) is part of the Global Operations (GO) department which is responsible for taking ideas into implementation across all brands, disciplines, and continents. This position is part of the GO-Global Property Management Systems (GPMS) team and will support the deployment and future PMS cloud strategy.

The FLEX Director will coordinate, plan, and implement all requirements to achieve integration, deployment, and business results for the OPERA Cloud PMS and Opera v5.6 PMS Strategy. They will provide expertise for the Opera PMS strategy development, including system and operational subject matter expertise relating to business processes, operational processes, interfacing enterprise systems, new property openings, conversions, and future acquisitions. Additionally, this resource will support growth and accusation efforts, including Opera V.5 or Opera Cloud to Marsha connections. The growth initiatives with commitments include EMEA Kiosk Q1 2025 integrations and Sonders launching March 2025. Pipeline initiatives under contract considerations include Windemere, Wimberly, and Alden. Opera Cloud to Marsha is a new concept that will require extensive testing. This resource will develop and document business processes, operational procedures, policies, and best practices for Opera PMS and participate in requirements, design approvals, User Acceptance Testing , Beta, Pilots, and supporting the deployment of this strategy.

The core focus areas for this role are:

· Design, Develop, and Support future PMS Strategy specifically focused on OPERA Cloud PMS integrated to all CRS options. Manage growth initiative solutions that impact Opera v5.6 PMS or OPERA Cloud PMS. This includes testing and development for Opera V.5 and Cloud to Marsha connections for EMEA Kiosk,Sonders, Windemere, and pipeline initiatives Wimberly and Alden.

Opera PMS Subject Matter Expertise

· Support efforts to transition all properties globally to new Oracle Master Agreement for rollout of Opera Cloud PMS. By August 2025, all hotels globally that utilize Oracle products and services must sign and adhere to the new Oracle Master Agreement. The projects scope includes an effort for 5657 hotels to sign the new OMA and new Property Level Agreements for current services. There are 19,000 agreement updates in scope.

CANDIDATE PROFILE

Education and Experience

Required Education:

· 4-year bachelors degree from an accredited university in a related field appropriate to work of position; or

· 8 years of hotel experience or other relevant experiences using property management systems or related work experience

Required Experience:

· Experience with Property Management Systems and/or operational experience, specifically Opera PMS

· Experience with operations and technology initiatives; in addition to experience with processes needed to support delivery and ongoing support

· Strong leadership skills

· Strong project management skills

· Solid ability to manage multiple stakeholders and is self motivated

· Ability to problem-solve and leverage resources to optimize department capabilities

· Strong oral and written communication skills; excellent interpersonal and leadership skills; able to collaborate effectively with others in a cross-functional team

· Strong analytical skills to ground decision making and problem solving

Confident ability to present to large and executive level audiences

· Experience working with external service providers

· Strong process management, negotiating, influencing, and problem resolution skills

· Position is remote based

Preferred

Property Experience desired

· Experience working with external finance/accounting and technology service providers (Accenture Hospitality Services)

CORE WORK ACTIVITIES

Support design development of the future PMS Strategy growth initiatives – Opera

Provides subject matter expertise in the future PMS strategy, providing system and operational subject matter expertise relating to business processes, operational processes, new property openings, conversions, and future acquisitions

Participates in assessment of PMS impact related to new initiatives such as hotel conversions and acquisitions. Develops and documents business processes, operational procedures, policies, and best practices for PMSParticipates in requirements, design approvals, UAT, Beta, Pilots, and supporting the deployment of this strategy

Partners with stakeholders of other disciplines to identify operational needs, review enhancements and or integration, prioritizing and ensuring that specifications are met

Connect PMS System to integrated CRS growth initiatives

Participates in discovery process, requirements and integration of existing PMS to integrated CRS

Develop and document business processes, operational procedures, policies, and additional operational training documents as needed

Provides PMS subject matter expertise and support integration and on property transition

Partners with Marriott’s Global Technology team and stakeholders to ensure operational impact is identified; and processes are identified to mitigate operational impact

PMS and Operations Business Process Subject Matter Expertise

Participates in managing and providing subject matter expertise for new initiatives with future PMS system impacts and/or dependencies

Partners with global continent stakeholders

Provides PMS subject matter expertise and support to new brand acquisitions

Partners with Marriott’s Finance Business Partners and Stakeholders

Partners with Marriott’s Accounting & Finance Service Providers (Accenture Hospitality Services)

MANAGEMENT COMPETENCIES

Leadership

· Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace

· Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods

· Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action

· Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values; remains composed and focused even in high-stress situations

· Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes

Managing Execution

· Building and Contributing to Teams – Participates as a member of a team to advance common goals, while fostering cohesion and collaboration among team members

· Ability to Work Independently – Proven ability to advance work products with limited guidance and oversight, consistently bringing well-reasoned points of view to discussions with manager and other leaders

· Strategy Execution – Ensures successful execution across business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes

· Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required

· Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed

Building Relationships

· Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with Marriott’s service standards

· Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships

· Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit

· Talent Management – Provides support and feedback to help individuals develop / strengthen skills and abilities needed to accomplish work objectives

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others

· Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges

· Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

o Demonstrates working knowledge of discipline-specific systems, tools, and business practices

· Basic Competencies – Fundamental competencies required for accomplishing work activities:

o Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers)

o Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues

o Oral Comprehension – Listens to and understands information and ideas presented through complex conversation

o Reading Comprehension – Understands written English at a level that allows fluid professional communications

o Writing – Communicates effectively in writing, and can tailor writing style to suit the needs of variable audiences

The pay range for this position is $55.76 to $74.09 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, October 15, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.