Customer Acquisition Specialist

Job Description

Tasks and Responsibilities

• Manages the 941Sales inbox to determine the path of each request and performs appropriate actions depending upon the scope of the job.

• Manages Added Loads & conversion / new service submissions from initial customer request to Clerk handoff.

• Manages “meter only” upgrades from request to installation.

• Determines the extent of existing customer Added Load upgrades based on O & M Guidelines (service sizing charts, meter capacities, etc.) and routes the emails properly based on guidelines.

• Delegates, assigns & prioritizes Salesforce lead entrance and BCA creation to Clerks.

• Monitors assigned work to ensure it is completed in a timely & accurate manner.

• Fosters relationship between Sales Operations and outside contractors who assist in processing work.

• Interacts with above ground contractors for processing & installing of meter upgrades outside of ARM.

• Provides upfront cost estimates on jobs based on guidelines set forth by Customer Acquisition Manager.

• Reports on data surrounding single service BCAs and Added / Split Loads without BCAs

• Creates reporting tools for Clerks & Reps to monitor projects.

• Cooperates with Consumer Service to provide information on escalations regarding the intake process.

• Performs consistent customer outreach to resolve outstanding customer issues to expedite job processing with missing information.

• Communicates with customers to allow for quick & efficient processing of projects.

• Works closely with Sales Reps / BCA Managers to resolve issues regarding job entry.

• Identifies and implements strategic process improvements to improve efficiency and to help achieve the company’s value driver targets.

• Performs subject matter expertise (SME) related activities (research and development, testing, training and roll-out activities) on all system and process upgrades that impact New Business/Growth.

• Extracts and manages data from Salesforce (CRM), ARM (Work Management System) SAP and other systems to analyze new business projects and ensure a healthy pipeline.

Qualifications, Skills and Abilities

• Bachelors Degree Business, Marketing, Engineering or a related field preferred

• 3 Years in utility new business, construction management, project management or engineering/design is required. required

• Demonstrated ability to establish rapport and effective working relationships, required

• Demonstrated ability to present ideas logically and concisely to diverse audiences, both verbally and in writing, required

• Experience with the natural gas or utilities industry, preferred

• Demonstrated ability to effectively evaluate multiple scenarios and to implement effective solutions to broadly defined business problems, preferred

• Demonstrated customer service and/or sales skills to expedite job closing/authorization, preferred

• Proficiency operating computer information technology, software and applications, including Microsoft Office, to calculate, analyze, share, retrieve, research and present business information, preferred.

• Working knowledge of SAP, ARM, Salesforce, PowerBI and GIS systems, preferred.

• Demonstrated ability to manage multiple projects and tasks simultaneously, preferred

We offer a competitive salary range of $81,000 to $111,750 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

For Canadian hires : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a persons ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.