Field Services Representative

Requisition ID: 106978

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Waters 6,500 talented professionals leverage their significant expertise and the companys national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barrons 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agencys WaterSense Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

Work Schedule: Tuesday to Saturday 8:00 a.m. to 4:30 p.m.

Field Service Representatives are responsible for installing, inspecting, maintenance and repair activities in and on facilities and equipment in the general utility plant, related generally to meter reading, maintenance, replacement, and repair. Responsible to uphold all Company policies and procedures relative to safety and act in a professional manner to reduce the exposure of hazards to employees, customers, contractors, and themselves.

Key Accountabilities

Safety
Use safe working practices in the performance of duties. Ensure proper safety practices are used by all workers, including stopping all work, if necessary, to maintain a safe working environment.
Perform routine and preventive maintenance of vehicles, tools, and equipment.
Take prompt, corrective measures to eliminate hazards.
Trust
Complete all forms, timesheets, inspection sheets and other documents as required by the Company or governing board(s) or committee(s).
Investigate customer complaints of high usage or no water.
Communicate with customers on site and with coworkers to satisfy customer requests or inquiries.
Read, test, inspect and maintain metering facilities, includi