Supervisor, Group Sales

World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 2, 1990, and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, World of Coca-Cola is the main attraction for The Coca-Cola Company. It attracts over 1 million visitors per year and has become one of the key tourist attractions in the region. Please visit our website at worldofcoca-cola.com for more information.

The Supervisor, Group Sales is the primary World of Coca-Cola team member responsible for actively prospecting, securing group visits and coordinating the daily operations of group sales initiatives. The role includes responsibilities for creating and implementing the Business Development Strategy and serving as the key contact for new sales accounts.

Key duties of this role include producing sustained group attendance that meets established annual revenue and attendance goals. This role performs a range of duties and requirements including:

Outbound sales and client management – recruit new clients and follow up on sales leads

Sales and marketing to group audiences, including education, corporate, social, association/convention and hotel markets

Format and produce status reports and generate sales data

Key Responsibilities:

Identify and pursue strategic opportunities for capturing admission volume from broad markets as well as niche groups, education, corporate, social, association/convention and hotel markets.

Develop and implement proactive Business Development Plan to encourage group visitation.

Create and implement proactive marketing messaging for groups.

Provide training for Ambassadors and Reservationist in partnership with the operations team to ensure staff provides efficient and courteous group interactions.

Research technical and external trends and best practices to facilitate improved group sales processes.

Partner with sales counterparts at Atlanta attractions to drive Atlanta visitation and group attendance growth.

Update Teacher Toolkit online lesson plan offerings in alignment with The Coca-Cola Companys Responsible Marketing Policy in partnership with Education Specialist Agency as needed.

In partnership with Reservationist, coordinate and process all phases of reservations, book orders, follow-up for updates and payments for ticket sales.

Maintain confidentiality and practice PCI compliant Company procedures when handling payment and personally identifiable information.

Represent World of Coca-Cola at trade shows, conferences, and other functions to promote sales. Required attendance at conferences including possible overnight travel.

Participate in the planning and execution of employee dedication days, team building events and activations in partnership with cross-functional teammates.

Other duties and projects as assigned.

Required Skills:

3 years of outbound sales experience (travel industry sales experience preferred)

Gateway Ticketing System experience preferred

Bachelors Degree preferred

Ability to travel overnight and come into Atlanta office. Expect hybrid work environment, with minimum of 3 days in the office and/or business travel.

Ability to work in a fast-paced team while consistently striving toward high performance standards

Ability to handle change or reprioritization of work initiatives

Perform tasks with a high degree of accuracy and detail while exhibiting impeccable guest/customer service skills

Strong organizational skills

Excellent time management skills with the ability to self-manage

Willingness to collaborate cross-functionally with teams from all levels of the organization

Excellent written and oral communication skills

Strong interpersonal communication skills: positive non-verbal cues, active listening, flexibility, dependability, and high degree of patience

Proficiency in Microsoft Office Suite

$71,300 – $84,000

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.