Baggage Service Agent (Frontier Airlines)

Description

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.

Key Responsibilities

Ability to read IATA tickets to determine flight departure times and connecting carriers

Screens all interline passengers prior to placing bags on the interline return belts

Ensures baggage tagging is correct

Direct and assist passengers with mis-checked or short checked bags

Handles misplaced/lost baggage claims and provides reports to Carriers

Evaluates customer’s need concerning airline locations

Is able to meet the Station’s attendance standards

Other duties as assigned

Qualifications

Must be at least 18 years of age

Must pass a pre-employment drug screen

Ability to proficiently read, write and speak English

Must be comfortable lifting 70lbs

Must be able to stand for long periods of time at the ticket counter and Arrivals areas

Must pass FBI background check and obtain US Customs seal

Must be available and flexible to work variable shifts including weekends and holidays

Prior Customer Service Experience Strongly Preferred

Intermediate Computer Skills Required

Benefits

Flight Benefits with Frontier Airlines

Advancement Opportunities

Health, Dental, Vision, 401K

Life and Short-Term Disability Insurance

Paid Vacation

Paid Training

Uniform Provided

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 70 lbs

Qualifications

Behaviors

Required

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred

High School or better

Licenses & Certifications

Required

EMPLOYEE BADGE

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)