Manager Operations Clinical Physician Enterprise

AdventHealth Corporate

All the benefits and perks you need for you and your family:

· Benefits from Day One

· Career Development

· Whole Person Wellbeing Resources

· Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift : Full-time, Monday-Friday

Job Location : Hybrid; Altamonte Springs, FL

The role you’ll contribute:

The Manager of Operations acts as a facilitator for clinical operational initiatives for Physician Enterprise. This role helps medical groups deliver results through action plans and education focused on driving improved performance. This role partners and collaborates with medical group executive leadership and facilitates a wide range and variety of projects and improvement initiatives. As a leader in implementing operational strategies, this role requires a strong working knowledge of expertise in practice workflows, electronic health record, professional nursing theory, and performance improvement methodologies. This role also requires healthcare experience in a physician practice/office setting in order to best develop and implement medical group initiatives. This role will serve as the central resource for medical group practices on the development and implementation of clinical process improvement initiatives.

The value that you bring to the team:

· Ensures performance of a wide variety of professional nursing care activities are following established standards, practices, policies and procedures within the medical group practices.

· Utilizes reports for analyzing data related to performance measures by region, medical group, specialty, practice, and provider to review and promote optimal outcomes in support of Physician Enterprise objectives

· Provides consultative and facilitation support for development and implementation of large-scale projects.

· Coordinates with high-impact teams comprised of the most effective combination of available resources to carry out practice and provider interventions

· Provides exceptional customer service by partnering directly with medical group leaders and key resources to optimize their use of the EHR and related technologies to ensure ongoing success of the practices.

· Directs large and small scale improvement initiatives across the enterprise utilizing Lean principles, requiring partnership with AdventHealth executives and other leaders to identify strategies that impact performance while creatively leveraging limited resources.

· Collaborates with business leaders to scope and prioritize ambulatory optimization projects and programs.

· Builds solid cross-functional relationships

· Contributes to identifying and conducting benchmarking, site visits, and research for best practices.

· Works with the Training Development and Delivery teams to ensure their training content and outreach is based on best practice workflows and aligns with organizational core competencies.

· Ability to lead multiple different teams.

· Coach and develop team members.

The expertise and experiences you’ll need to succeed :

· Bachelor of Science in Nursing

· Minimum of 4 years of healthcare related experience

· Demonstrated history of leading and/or influence strong improvement results in patient experience, physician/app engagement, and/or employee engagement

· Experience in strategic/cultural planning and execution with executive leadership and physicians with the ability to listen, assess, coach, mentor, motivate, and problem solve

· Nursing licensure as a professional registered nurse (RN) in good standing with the State of Florida

Preferred Qualifications :

· Six Sigma

· Lean Certification

· Project Management Professional by PMI

· Certified Professional in Healthcare Quality (CPHQ)

· Member of one professional organization related to job responsibilities (i.e. ASQ, IIE

· Master’s degree in healthcare or related field

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 – Day

Req ID: 24036383

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.