Office Manager

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

JOB RESPONSIBILITIES

Accounting Function Oversight

Collections of all accounts receivable

Verifications and payments of all accounts payable invoices

Controls of receipt and deposit of cash payments received

Maintains petty cash account and disburses the same in accordance with company policies and procedures

Reconciliations of all accounts

Cash advance checks

Same Day Check requests

Bank deposits

Verifies/audits cash disbursement reports

Tracks Capital Expenditure Authorizations (CEAs)

Operational Activities

Orders supplies for the office and completes inventory counts

Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets

Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments

Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation

Schedules incoming orders and drivers for the ambulate service

Completes various funeral/cemetery reports and files accurately

Supports Sales as necessary requiring an understanding of JD Powers

Assures compliance with all Company policies and procedures to include

Sarbanes Oxley (SOX) audit

Dignity University (DU) training

Interment Verification Training (IVT) audits

Day Sales Outstanding’s (DSO) related to financial and administrative areas

Assists in preparing and/or overseeing all funeral/cemetery-related forms

Reviews time cards and administers corporate payroll policies and procedures

Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).

Ensures new associates receive new hire orientation

Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators

Maintains vehicle records/licenses

Processes expense reports

Updates General Price Lists (GPLs)

Manages all Alarm Systems (codes, working order, etc.)

Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed

Coordinates daily activities with business unit as well as other departments

Trains associates in the proper administration of policies and procedures

Services customers by interacting with families in a professional and compassionate manner

Maintains and updates customer records

Updates company website with current obituaries and ensures obituaries are placed in newspapers

Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations

Behaves in a supportive way to enrich the work environment

Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance

Performs other duties as assigned

MINIMUM REQUIREMENTS

Education

High school diploma, GED or completion of a diploma-training program at a college or technical school

Experience

Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required

Knowledge, Skills and Abilities

Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required

Excellent communication skills both orally and in writing

High level of compassion, integrity, and confidentiality

Problem solving skills

Ability to multi task and set priorities

Detail oriented

Must be flexible and able to function in a face-paced environment

WORK CONDITIONS

Work Environment

Professional Dress is required when in contact with families.

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day

Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond “standard” hours as the need arises

Postal Code: 32817

Category (Portal Searching): Operations

Job Location: US-FL – Orlando

Job Profile ID: F00236

Time Type: Full time

Location Name: Baldwin Fairchild at Chapel Hill