Housekeeping Manager

Shift: 1st/2nd; must be available to work weekends and holidays.

Requirement: Valid Drivers License required.

Education and Experience

High school diploma or GED;1 yearexperience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Relocation assistance is available

#LI-MM1

CORE WORK ACTIVITIES

Supporting Housekeeping Operations and Budgets

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

Inspects guestroomson a daily basis.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Supports and supervises an effective inspection program for all guestrooms and public space.

Providing and Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture