Content Editor – R2260

## Job Description Summary

Responsible for developing and maintaining operational materials for multiple Credit Union functions taking the audience into consideration. Collaborates with subject matter experts to ensure that complex and technical information is condensed and articulated in an accurate and concise manner. Monitors requests for updates and articles and completes necessary work in a timely manner to meet business needs.

## Job Description

## Essential Duties and Responsibilities

– Writes and publishes accurate, engaging and user friendly documentation that aids in learning complex concepts and processes. Analyzes documents to maintain continuity of style. Considers and revises for appropriate audience and intent.
– Collaborates and consults with product/business owners and trainers to develop, update, maintain and publish operational materials and articles to support the business functions of multiple Credit Union areas, including, but not limited to; manuals, procedures and user guides.
– Monitors, works, and/or proofreads assigned requests submitted to the Internal Communications team. Considers deadlines and ensures timely delivery of completed requests to meet business objectives.
– Maintains records and reports of procedure changes. Ensures all changes are communicated in a timely manner.
– Participates in evaluating work processes and procedures to identify opportunities for improvements.
– Stays abreast of Credit Union products and services and maintains a comprehensive library of technical terminology.
– Assists with evaluating communications and engagement activities. Recommends opportunities for improvements to effectively reach employees and manage the volume of information they receive.
– Stays abreast of emerging trends in communications and makes recommendations for process improvements.

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## Company Wide Expectations

– Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
– Delivers friendly, caring service to internal and external members.
– Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
– Follow all physical and online security procedures and maintain strict confidentiality of all member information.
– Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
– Works scheduled hours and maintains punctuality.
– Performs other related duties as assigned or requested.

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## EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

High School or GED – Required

Experience Requirement

2 Years – Proven work experience in technical writing – Required

Prior financial institution experience – Preferred

## Skills/Abilities

– Strong written and verbal communications and experience working with content in multiple formats.
– Excellent attention to detail and the ability to prioritize and work on multiple responsibilities and assignments in a fast paced, changing work environment.
– Strong collaboration and communication skills; Promote and foster excellent member service and teamwork.
– Ability to take complex processes and steps and make them user and reader friendly.
– Use correct English including spelling, grammar and punctuation.
– Understand how to write, edit and proofread or appropriate audiences.
– Experience with Adobe Creative Cloud and Microsoft Office suites, including but not limited to Acrobat, Publisher, Word, Excel
– Possession of creative flair, versatility, conceptual/visual ability and originality.
– Lead and model RISE values and the Code of Ethics through daily interactions and conduct.
– Understand and follow written and oral instructions.
– Set priorities and manage ones own time effectively.

## PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

## Physical Requirements

– Intermittent standing, sitting, walking, bending and climbing.
– Using hands repetitively to handle, feel or operate computers and other standard office equipment.
– Reaching with hands and arms.
– Intermittent lifting and carrying up to 25 pounds.

## WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

Works in a general office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity