Revenue Protection Specialist

Job Statement:Under the direction of the Collection Supervisor, will use established procedures to investigate, calculate, and recover loss revenue owed to Huntsville Utilities due to tampering with a meter, theft, diversion of utility service, or use of electric, water, or gas services without authorization.

Essential Duties:

1. Investigates cases of potential fraud/theft based on billing anomalies, reports received of potential fraud/theft activity, and observations reported by HU personnel.
2. Reviews inactive consumption reports, meter reading history, service order history, interaction records, anonymous tips; and issues audits and takes appropriate action.
3. Prepares reports and collects supporting information, including sketches, photographs, signed statements, police reports, recorded statements, and witness interviews. May be required to go into the field as part of the investigation.
4. Uses established procedures to calculate and collect revenue owed for unauthorized use of services.
5. Gathers facts and evidence to support administrative actions and/or prosecutions that may be required.
6. Responsible for responding to HU personnel regarding tampering and possible unauthorized usage.
7. Contacts property owners to gain access to inaccessible premises.
8. Acts as a liaison to all departments on unauthorized usage and revenue protection procedures as needed.
9. Adds and removes flags on condemned properties upon notification from Community Development.
10. Maintains relations between the customer and the organization on all unauthorized usage or revenue protection matters.
11. Attempts to solve problems by employing courtesy and tact.
12. Accomplishes follow-up action on disconnected accounts.
13. Works with HU Safety personnel and law enforcement officers when necessary.
14. Establishes facts and shows resilience in circumstances where deception may exist.
15. Testifies as a witness or expert witness at depositions, court hearings, HU account reviews, and other proceedings as required.
16. Maintains complete and accurate records of all customer transactions.
17. Provides customers with adequate and accurate information concerning their account status and collections procedures.
18. Keeps informed and updated on all matters on current operating procedures.
19. Provides training for personnel assigned to the section.
20. Understands the collection process, billing procedures, and current rate schedules used in calculating and collecting theft of services.
21. Performs additional duties as assigned.