Coordinator-Customer Service II – BMG Twin Rivers Orthopedics

Summary

Greets patients and family members entering the facility. Coordinates and directs the office activities of the facility. Performs a variety of duties that support the patients, staff and facility. Follows the policies and procedures of the facility. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Performs any other duties assigned by the Facility Manager or Administration.

Responsibilities

Job Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.

• Performs daily and monthly close out procedures for internal controls and cash balancing.

• Maintains working knowledge of insurance co-pays and deductible, and workmans compensation protocols to ensure accurate and compliant billing information.

• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.

• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.

• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.

• Seeks help from appropriate sources when needed.

• Complies with all organizational policies regarding ethical business practices.

• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.

• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.

• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.

• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.

• Completes assigned goals.

Requirements, Preferences and Experience

Experience

Description

Minimum Required

Preferred/Desired

A knowledge of medical terminology, basic typing skills and the use of a word processor is required.

1 year of experience in a physician practice or clinic.

One years current experience with insurance billing and/or medical collection and medical terminology.

Education

Description

Minimum Required

Preferred/Desired

High School Graduate/GED

Collegiate or medical trade completion. Associates Degree

Training

Description

Minimum Required

Preferred/Desired

Special Skills

Description

Minimum Required

Preferred/Desired

Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Proficient with 10-key.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christs three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

Competitive salaries

Paid vacation/time off

Continuing education opportunities

Generous retirement plan

Health insurance, including dental and vision

Sick leave

Service awards

Free parking

Short-term disability

Life insurance

Health care and dependent care spending accounts

Education assistance/continuing education

Employee referral program

Job Summary:

Position: 19275 – Coordinator-Customer Service II

Facility: BMG-Twin Rivers Orthopaedics

Department: BMG Twin Rivers Orthopedics

Category: Administrative Non Clinical Support

Type: Non Clinical

Work Type: Full Time

Work Schedule: Days

Location: US:TN:Mckenzie REQNUMBER: 25153