Customer Service Coordinator – 3rd Shift

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

As part of our 3rd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service team in the industry, receiving and making phone calls to make sure shipments are being picked-up and delivered while helping resolve any problems that occur.

Whats in it for you:

– Compensation starting at $17.50/hour $2.50 shift differential
– Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck 401(k) with company match
– Up to $5,000/yr in tuition reimbursement
– Personalized career path with 75% of leadership promoted from within
– We win wherever we go – Voted a Fortune 100 Best Companies to Work for (2023) and Forbes Americas Best Employers (2022)

What youll be doing:

– Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule
– Help resolve shipping issues with a high sense of urgency and professionalism
– Document and manage all tasks in our internal systems
– Provide updates and communicate directly with the internal sales and support teams

What you need:

– A passion for customer service
– The desire to be a part of TQL while contributing to our continued growth
– Hall of fame work ethic with a history of excellent attendance
– Ability to take ownership of responsibilities and see tasks through completion
– Excellent communication, organization and problem-solving skills

Where youll be: 1103 Allen Drive, Milford, OH 45150

Category: Customer Service/Administrative


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