Business Office Assistant

Job Summary

Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Beaumont philosophy of Patient and Family Centered Care at all times.

Essential Functions

Good interpersonal and communication skills. Answers telephone and directs calls to appropriate area/personnel. Utilizes effective communicative skills. in incorporated specific age, culture and developmental needs.

Access computer or appointment stored information necessary to perform patient exam. Initializes required paperwork associated with each procedure, including patient verification and confirmation of physician’s orders. Generates exam request. Relays information to patients and family members according to and following HIPAA Regulations.

Schedules appointments, consults with physician’s/physician offices as needed. Managing film purging and transfer.

Answer phones, provide assistance and direct calls in a courteous and efficient manner.

Strong communication skills and ability to prioritize work. Must be a team player. Must be able to manage concerns and situations of immediate importance. Provide adequate and prompt information to all customers. Enforce patient privacy and confidentiality.

Monitors inventories related to the job and orders accordingly.

Provide adequate and prompt information to all customers.

Demonstrates competence in computer applications.

Maintains employee medical record correspondence per protocol in the proper record format.

Pulls and files medical records. Interfiles all correspondence and ancillary test results.

Operates standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines.

Qualifications

Required High School Diploma or equivalent

1 year of relevant experience in a clinical office setting Preferred

Physical Demands

Pallet to Waist (6″ from floor) > 5 lbs: Seldom up to 10 lbs

Waist to Waist > 5 lbs: Seldom up to 10 lbs

Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

Waist to Overhead > 5 lbs: Seldom up to 10 lbs

Bilateral Carry > 5 lbs: Seldom up to 10 lbs

Unilateral Carry > 5 lbs: Seldom up to 10 lbs

Pushing Force > 5 lbs: Seldom up to 20 lbs

Pulling Force > 5 lbs: Seldom up to 15 lbs

Sitting: Frequently

Standing: Occasionally

Walking: Occasionally

Forward Bend – Standing: Seldom

Forward Bend – Sitting: Occasionally

Trunk Rotation – Standing: Seldom

Trunk Rotation – Sitting: Occasionally

Squat: Seldom

Stair Climbing: Seldom

Reach – Above Shoulder: Seldom

Reach – at Shoulder or Below: Seldom

Handling: Occasionally

Forceful Grip > 5 lbs: Seldom

Forceful Pinch > 2 lbs: Seldom

Finger/Hand Dexterity: Frequently

Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

Primary Location

SITE – Taylor Hospital – 10000 Telegraph – Taylor

Department Name

Imaging Administration – CH East

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:30 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.