Patient Services Representative – McLaren Careers

Department:

Oncology Admin

Shift:

Days

Daily Work Times:

8:00 a.m. – 4:30 p.m. variable

Scheduled Biweekly Hours:

80

Pay Range:

$14.98 – $18.57

Position Summary:

Patient Service Representative facilitates the delivery of comprehensive cancer care through coordination and scheduling of patient care, outpatient services. They are responsible for capturing patient medical histories/records and other health related information, scheduling patient appointments, and communicating with referring physicians and/or physician offices. They assist the physicians and clinical staff with data collection and data entry for the oncology patient. Provides secretarial support typing letters, reports performs related office duties.

Essential Functions and Responsibilities:

1. Provides reception for Cancer Center inquiries and refers to appropriate team member for resolution.

2. Completes patient intake information, registers patient within our EMR.

3. Schedules clinical assessments, new admission appointments and establishes new patient accounts. Maintains EMR. Register patients thru 4Medica for Lab work at cancer center.

4. Makes Radiation Oncology Bar Codes for identifying patients in the EMR for clinical staff purposes.

5. Coordinates all referrals to and from cancer center Clinic including those received by telephone or fax.

Required:

High School Diploma

Minimum of 1 year previous customer service experience

Preferred:

Possess 4 months related Radiation Oncology experience

1 year of previous medical office/reception experience

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.