Information Technology Technician

Information Technology Technician

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Information Technology Technician

Salary

$22.55 – $34.52 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Job Number

0801-24-22-148SF

Department

Technology, Management and Budget

Opening Date

10/16/2024

Closing Date

10/30/2024 11:59 PM Eastern

Bargaining Unit

UNITED AUTO WORKERS (UAW)

Description

Benefits

Questions

Job Description

About DTMB:

The Department of Technology, Management and Budget (DTMB) (https://youtu.be/HIrVnVjcoA) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

About the position:

Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining both hardware and software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.

View the Position Description here:INFORMATION TECHNOLOGY TECHNICIAN (https://mcsc.state.mi.us/AgencyPDFs/ITT%20PD-148%20(002).doc)

Position Location: This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview.

Additional Requirements and Information: You must attach a detailed cover letter and resume to your application (word or pdf). Failure to do so will result in your application packet being screened out as incomplete. If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

Candidates selected for this position must complete the Michigan State Police background check. This extensive background check requires fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.

Required Education and Experience

Education

Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.

Experience

Information Technology Technician 7

No specific type or amount is required.

Information Technology Technician 8

One year of experience equivalent to an Information Technology Technician 7.

Information Technology Technician E9

Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.

Information Technology Technician 10

Three years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician E9.

Alternate Education and Experience

Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.

Possession of an associates degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

Additional Requirements and Information

View the job specification at:https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

INFTTCH – Do you possess one of the following? A certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum; OR significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum; OR an associates degree or higher in information systems, data processing, electronics technology, or microcomputer systems. If so, please attach a copy of your official college transcripts.

Yes

No

02

How many years’ experience (in the last 10 years) do you have supporting desktop, laptop, and tablet hardware where this was more than 70% of your job function?

No Experience

1-2 years

3-5 years

More than 6 years

03

Describe your experience supporting desktop/laptop/tablet hardware. (Information should include brands, models, certification and other experience).

04

How many years’ experience (in the last 10 years) do you have supporting software where this was more than 70% of your job function?

No Experience

1-2 years

3-5 years

More than 6 years

05

Describe your experience supporting software. (Information should include OS versions, suite packages and special certification and other experience).

06

How many years’ experience do you have with System Center Configuration Manager SCCM (SMS)?

No Experience

1-2 years

3-5 years

More than 6 years

07

How many years’ experience do you have with Active Directory?

No Experience

1-2 years

3-5 years

More than 6 years

08

How many years’ experience do you have with Mobile Devices (IPhone , IPads)

No Experience

1-2 years

3-5 years

More than 6 years

09

How many years’ experience do you have with deploying new computer systems?

No Experience

1-2 years

3-5 years

More than 6 years

10

Did you attach your resume and cover letter? Failure to do so may result in disqualification of this position.

Yes

No

Required Question

Agency

State of Michigan

Department

Technology, Management and Budget

Address

DTMB-HR@michigan.gov

Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street

Lansing, Michigan, 48909

Phone

Attn: HR Office

Website

www.michigan.gov/dtmb

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