Sr Coordinator, Individualized Care (Field Solutions Coordinator)

What Individualized Care contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.

The Field Solutions Coordinator directly supports information requests and inquiries from our client’s and their field contacts in accordance with the program business rules and HIPAA regulations. This position is also responsible for supporting Healthcare Provider requests for additional assistance toward patient referrals and to investigate and address any access to therapy concerns.

This role also includes communication with the manufacture’s reimbursement team for research on client concerns and issues related to specified accounts, providers, and payers while working closely with the dedicated Reimbursement Coordinators.

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

In-depth knowledge in technical or specialty area

Applies advanced skills to resolve complex problems independently

May modify process to resolve situations

Works independently within established procedures; may receive general guidance on new assignments

May provide general guidance or technical assistance to less experienced team members

Responsibilities

Act as the single point of contact to assist escalated concerns identified by client pertaining to physician offices who may be experiencing challenges gaining access to Eisai Patient Support Program for their patients.

Follow through of all the Eisai Patient Support Program processes throughout the patient journey

Place outbound calls to the identified service providers to set expectations for the process from referral through patient receiving product

Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome

Responsible for handling all referrals and cases received from the key physician offices to include any escalated cases

Proactive follow up with various contacts to ensure patient access to therapy

Closely work with the Reimbursement Coordinators (RC), patients, service providers, specialty pharmacies, and client field contacts to clearly identify issues and provide de-identified resolution

Stay abreast with long- and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial plans while planning for various scenarios that may impact the Eisai Patient Support Program

Responsible for maintaining the Field Solutions Coordinator Spreadsheet that clearly states all encountered issues and steps to resolve the issue

Qualifications

Excellent customer service skills

HS Diploma or GED preferred

Able to handle multiple requests from key Healthcare Professional clients and their office staff with a high level of professionalism

Excellent observation skills to identify problems accurately

Superior communication skills required to clearly communicate issues and resolutions in both a written and spoken format

Ability to read and comprehend instructions, correspondence, and memos

Detail oriented

Ability to effectively mediate situations in which parties disagree and facilitate a positive outcome

Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties

Knowledge of the Health Insurance Market Place and the Affordable Care Act

Knowledge of Medical/Pharmacy billing and coding

Thrive in competitive and dynamic environment

Required to effectively present information in a one-on-one and small group setting to customers, clients, and colleagues

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:30am- 5:30pm CST.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI,

Cellular connections are NOT acceptable .

Download speed of 15Mbps (megabyte per second)

Upload speed of 5Mbps (megabyte per second)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range: $21.50 per hour – $30.65 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 12/13/2024 if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)