Technical Support Specialist – 1041

JOB REQUIREMENTS: Technical Support Specialist – 1041
DESCRIPTION/RESPONSIBILITIES: Position Summary: The Technical Support
Specialist is a member of the Technical Support team. Each team member
has specialties but must also have general capabilities. The Technical
Support Department supports the organization in the following capacity:
Engine/component/system operational understanding, failure analysis,
operations and design troubleshooting, repair recommendations,
obsolescence guidance, warranty support, management of technical
projects, and general technical assistance to all company departments
(primarily sales, quality, field service, customer service, Integrated
Logistics Support (ILS), and engineering departments). Principle Duties
and Responsibilities: Lead customer focused working groups related to
specialty. Support Field Service with casualty assessments and
corrective action plans both remotely and on-site Support Field
Service with customer requests for procedures, bids for support, repair
recommendations, specification clarification, and design requirements
Support Quality with warranty projects, failure analyses, and technical
project management Support Sales with customer requests for design
upgrades, component enhancements, and engine performance improvements
Support Customer Service with requests for part information – weights,
dimensions, and obsolescence plans Support ILS with maintenance
plans, maintenance standards, and technical review of change packages
and technical manuals. Works closely with ILS on Service Information
Letters (SILs), Technical Bulletins, Engineering Change Orders (ECOs),
and other technical related documentation to support the product lines
Support Engineering and Field Service with unique troubleshooting
efforts Communicate and assist our Licensor with non-compliance
issues on the engines that we build under license, such as material
non-conformance, functional non-conformance of a system component, etc.
Provide general support of Fairbanks Morse Defense internal
departments with: Engine performance analyses and evaluations,
including condition-based monitoring and remote evaluations Creating
SILs and Technical Notices/Bulletins This position requires access or
potential access to Unclassified Naval Nuclear Propulsion Information,
which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore,
to meet NOFORN requirement, you will have to provide proof of US
Citizenship and attest that you do not have dual citizenship. Acceptable
proof of US Citizenship is a US Passport, US Birth Certificate or
Naturalization Certificate. Travel: 25% Language: English This
specification is intended to indicate the kinds of tasks and levels of
work difficulty that will be required of positions that will be given
this title and shall not be construed as declaring what the specific
duties and responsibilities of any particular position shall be. It is
not intended to limit or in any way modify the right of any supervisor
to assign, direct, and control the work of employees under his/her
supervision. Ability to competently perform all the essential duties of
the position, with or without reasonable accommodation, demonstrated
commitment to effective customer service delivery, and the ability to
work productively as a member of a team or work group are basic
requirements of all positions at Fairbanks Morse Defense. Equal
Opportunity Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity OTHER
EXPERIENCE AND QUALIFICATIONS: Qualifications, Skills and Educational
Requirements: Bachelors degree in mechanical engineering or
equivalent experience required Five years of diesel engine or
equivalent experience preferred Excellent communication and project
planning skills required. This position requires contact and interaction
with both interna and external customers, including interaction with
high level executives or military personnel, engine operators,
engineers, or other personnel. Technical report writing and technical
presentation skills required Strong working knowledge of Oracle
preferred Proficiency with Microsoft Office including Excel, Word,
and PowerPoint, as well as Adobe Acrobat Travel required up to 25%
customer field locations, Service Centers, etc. APPLICATION
INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?responseid=0868be4063cc4618314c3956ba86c59b
Other: Applicants ONLY to apply via URL link provided!