Customer Service Representative

JOB REQUIREMENTS: Are you at the stage in your career where you want to
apply your skills and experiences to make a difference, as well as
continue to learn and grow in an ever-evolving industry? We are seeking
a detail-oriented and organized individual to join our team as an
Customer Service Representative. WHY CHOOSE WESTERN STATES? This is your
opportunity to join a privately held leading manufacturer of labels,
envelopes, and packaging solutions! We are seeking enthusiastic,
motivated and positive individuals who take pride in servicing our
Customers while collaborating with our internal teams to generate sales
growth and profitability through existing and new business.Worried about
stability? How would you like to work for a company with a history of
over 115 years, where 48% of their current staff have been with the
company for10 years or more? (We did the math!). Our employees receive
COMPREHENSIVE BENEFITS, 401k COMPANY MATCH, and 9 PAID HOLIDAYS. Check
out our Western States Facebook page to see some of the fun things we do
at Western States! WHAT DOES MY DAY LOOK LIKE IN THIS ROLE? In this
role, you will interact and coordinatewith the Sales/Customer Service
Teams and other stakeholders to obtain, manage and process customer
requests (quotes, orders, special projects, etc). Works directly with
various Sales Reps and proactively with customers to generate sales
growth from a portfolio of accounts by identifying customer
current/future needs, up-selling, cross-selling and following up on
quotes to turn these to orders. Utilize a seasoned approach to the work
to build/strengthen relationships and to go above and beyond
requirements to improve the customer experience. This is accomplished by
understanding/clarifying expectations, taking ownership & initiative,
demonstrating leadership, challenging the status quo and resolving any
customer objections through sound analysis, problem solving and
decisiveness. This individual will plan, prepare, sort, and enter order
and customer information into various computer systems in our office in
Sun Prairie. This position is full-time, and the hours are 8:00 a.m. to
5:00 p.m. Monday through Friday.Youll receive in-depth training that
prepares you for success, along with opportunities to provide
input/suggestions on process improvements. APPLICATION
INSTRUCTIONS: Apply Online:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=253018&clientkey=C92A2618A5A34A804E370E9056843443
Qualified females, minorities, and special disabled veterans and other
veterans are encouraged to apply.