Patient Services Representative (PSR) – Full-time

Join the team at Avera!

Love Where You Work: Work at Avera where current employees rate their satisfaction at 94%. Join a team where the career opportunities are endless.

Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

You Belong at Avera : Competitive pay, front-loaded PTO and options for free health insurance, various shifts to fit your lifestyle and opportunities for career growth.

Be the first impression of Avera as a Patient Service Representative (PSR)!

Position Highlights:

One week of PTO front-loaded and a generous ongoing paid-time off package.

Options for Free Health Insurance!

Builds relationships with patients. Each day you will positively impact each patient you serve!

Career Growth opportunities!

Job Summary

Responsible for answering the telephone, greets patients, creating and updating patient and insurance information in the system.

Verifies and analyzes health insurance benefits, accepts co-payment and explains payment policies and billing/collections processes.

Refers messages to the appropriate person and schedules appointments using proper telephone/ customer service etiquette.

Provided Avera Chart information to patients and assists as needed in signing up.

Education and/or Experience

High school diploma or general education degree (GED) preferred.

One to two years related experience preferred.

Work Schedule

Varied Shifts, every 12 th weekend, occasional holiday; 80 hours every 2 weeks

Weekdays: 6:30am-3:30pm, 8:00am-5:00pm, 10:00am-6:00pm

Weekends: 9:00am-4:00pm

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.50 – $22.00 per hour

What Makes Avera Special? (http://www.avera.org/careers/what-makes-avera-special/)

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444.

Additional Notices:

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.