Onboarding & Support Assistant Manager, XLDS

Description

Pay starts at $24.71 per hour, with additional sign-on payments and restricted stock units.

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Onboarding & Support Assistant Manager (OSASM). In this role, you will lead and be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key job responsibilities

– Support, mentor, and motivate others

– Manage safety, quality, productivity, and customer delivery promises

– Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives

– Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

– Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)

– Work a flexible schedule (weekends and/or overnight shifts)

Basic Qualifications

Basic Qualifications:

– High School or equivalent diploma

– 6 months of leadership experience in a retail, distribution or similar environment

– At least 1 year of experience working with computers and Microsoft Office (including outlook, Word, and Excel)

– Must be able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

– Must be able to work 40 hours/week and overtime as required

– Must be able to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays

– Must be at least 18 years of age

Preferred Qualifications

Preferred Qualifications:

– Experience managing a team of 10 employees or 1 year of experience directly managing others

– Experience with process improvements (Lean Six Sigma and/or Kaizen)

– Excellent customer service, communication, and interpersonal skills

– A Bachelor’s Degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.