client experience representative

client experience representative.

st charles , missouri (remote)

posted 1 day ago

job details

summary

$18 – $20 per hour

contract

bachelor degree

category computer and mathematical occupations

reference1069091

job details

job summary:

The Client Experience Representative will provide customers an exceptional experience to match our premium product for their beloved cat or dog. They will strive to exceed daily tasks to gain our customers loyalty & trust by coming up with quick resolutions, taking ownership & accountability, and providing exceptional customer service in every interaction.

Part Time Position

Hours : Monday-Friday, 3-7pm CST

KEY RESPONSIBILITIES:

· Ability to handle challenging customer interactions.

· Ability to meet department metrics on customer touchpoints by phone. Potential additional contacts such as email, and chat.

· Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.

· Ability to empathize and prioritize customer needs by demonstrating agility and teamwork.

· Ability to resolve conflicts, de-escalate situations and set appropriate expectations for customers.

· Able to identify roadblocks and escalate through the appropriate channels.

· Exude patience and ownership with each customer, including both internal and external contacts.

Required Qualifications:

· High School Diploma

· Due to a remote work environment, a dedicated workspace and internet connection of 100mb is required.

· 2 years experience in Customer Service

· Experienced and capable to utilize functional and technical skills to learn multiple systems.

· Ability to multi-task, set priorities and manage time effectively.

Desired Qualifications:

· BS/BA degree or higher

· Call Center Experience

· Remote Work Experience

location: SAINT CHARLES, Missouri

job type: Contract

salary: $18 – 20 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

· Ability to handle challenging customer interactions.

· Ability to meet department metrics on customer touchpoints by phone. Potential additional contacts such as email, and chat.

· Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.

· Ability to empathize and prioritize customer needs by demonstrating agility and teamwork.

· Ability to resolve conflicts, de-escalate situations and set appropriate expectations for customers.

· Able to identify roadblocks and escalate through the appropriate channels.

· Exude patience and ownership with each customer, including both internal and external contacts.

qualifications:

Experience level: Entry Level

Minimum 2 years of experience

Education: Bachelors

skills:

call center

remote

User ExperienceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.