COVES – Museum Support

Reference #: REQ0000061067
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JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Palmer Museum of Art at Penn State seeks applicants for part-time data collectors funded by Art Bridges COVES. COVES data collectors are frontline customer service staff who report to the Visitor Experience Manager and contribute to creating a welcoming, inclusive, and enjoyable experience for museum visitors by taking post-visit surveys. Data collectors invite departing visitors to share feedback on their museum experience, record demographics, and offer fond farewells and wayfinding. In partnership with Security staff and the rest of the Visitor Services team, data collectors participate in providing an exceptional, visitor-centered museum experience for all.

Qualifications: Some customer service experience is required. Must be able to communicate with a wide range of individuals of all ages and backgrounds. Experience offering customer service to patrons with disabilities; knowledge of Microsoft Office365, including SharePoint; and/or an interest in art and museums is a plus. Candidates speaking more than one language are encouraged to apply.

Museum hours are Wednesday through Sunday, approximately 11AM to 5PM, with extended hours until 8PM on Thursdays. Applicants must have consistent weekend availability and the ability to work at least some evenings for events and programs.

The pay rate is $15 per hour for approximately 5 hours a week.

To apply for this position, please submit your resume and cover letter.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

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Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

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