Loan Servicing Specialist I

Summary:

The Loan Servicing Specialist I is responsible for the processing and servicing consumer, commercial, and residential mortgages in a timely, accurate and efficient manner and in accordance with ENB, state and regulatory compliance requirements.  

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

– Responsible for a variety of services pertaining to Escrow processing, including payments for taxes and insurance premiums.
– Complete loan servicing requests on consumer, commercial, and residential mortgage loans including payoff requests, unposted transactions, and other various tasks. 
– Responsible for miscellaneous maintenance that may be required as needed.
– Performs such other duties as may be required by the position.

Required Education and Experience:

– High school degree or GED required 
–  Knowledge of bank lending products, services and lending policy
– 6 months — 1 year experience 

Competencies:

– ENB Operational and Functional Competencies
– Excellent communication and interpersonal skills
– Analytical skills

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– Organization skills
– Problem solving skills
– Customer/client focused
– Independent decision-making skills

Supervisory Requirements:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional work environment.   This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines. Due to physical location of this position, phone ringing, and people conversing, it may be difficult to hear at times and therefore easily distracting.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision required by the job includes close vision, distance vision, and ability to focus. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects or controls, reach with hands and arms, bend, balance, stoop, kneel, and crouch. The employee must be able to lift and/or move up to 25 pounds including standard computer and copy paper boxes, and must be able to open and close filing cabinets and drawers.
 

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m. or 8:00 a.m. to 4:30 p.m. Flexibility of schedule to meet business needs is required.

Travel:

No travel is required for this position.
 

EEO Statement: 

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.  

This job description reflects managements assignment of essential functions and position responsibilities. Nothing in this job description restricts managements rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Banks procedures and to act as a role model in the adherenc to the banks polices.