Systems Analyst – 13539

Systems Analyst – 13539

Based in Philadelphia, Chubb Global Legal Operations is seeking a talented and experienced Systems Analyst to join our team. A successful candidate will demonstrate a passion for technology, collaboration, and problem-solving, and combine technical acumen and analysis skills to proficiently manage all technology-related processes. This role operates on a hybrid schedule (3 days in office, 2 days remote).

This individual will be responsible for providing first-touch technical support on several applications utilized by the Legal and Compliance team, including the following:
Act as a primary liaison to end users, the development team, and the management team. Provide high-quality user support for all in-house built Onit applications. This includes analyzing support issues and new enhancements, developing solutions that adhere to best practices, collaborating with development resources for complex and large issues, and maintaining timely communication with end users throughout the resolution process.
Serve as a Project Manager on mid to large projects.
Coordinate all phases of the System Development Life Cycle activities of the team. Working with end users to gather requirements for new Onit applications or new features to existing Onit and other applications, conduct testing, and monitor production implementation. Collaborating with the Onit Managed Services team to manage all open inquiries from inception to delivery.
Create communications and user guides for new and existing applications and features. Conduct live and/or recorded training sessions for users as needed.
Facilitates project team meetings, including agendas, meeting minutes, and action items.
Create and maintain completed projects and system-related documentation in a well-organized process. Additionally, create and maintain documentation on day-to-day support, maintenance, and troubleshooting processes.
Additional related support and maintenance responsibilities determined as needed.

Qualifications
Bachelors degree in Information Technology, MIS, or equivalent combination of education and experience
2-5 years experience in Systems Analysis, Project Management, or other relevant experiences
Proven experience working with Microsoft products, including Excel, PowerPoint, Visio
Strong Project Management skills, including organizational, multitasking, and prioritization skills; ability to manage multiple items in a dynamic fast-paced environment.
Excellent written and verbal communication skills
Ability to reduce ambiguity in requirements and communication
Strong analytics and problem-solving skills; strong attention to details
High degree of collaboration skills
Experience with and knowledge of Onit applications and Liquid programming language a plus
Knowledge of the Insurance Industry and/or Insurance Industry IT processes and system development a plus

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.