AR Analyst – FedRamp

What you can expect

Zoom is looking for an AR Analyst to handle collection activity for our FedRamp account portfolio. This includes contacting customers regarding outstanding delinquent payments, responding to customer correspondence, and investigating payment issues.

About the Team

The AR Analyst will be responsible for processing resolution of delinquent accounts and other necessary functions in areas such as collections, billing, and customer service. The ideal candidate is a self-starter, strategic thinker, great communicator, and enjoys collaborating with people with a diverse set of talents in a dynamic environment with a globally distributed team.

Responsibilities

Contacting assigned customers via email, video and voice calls to manage the collections process.

Working closely with our government customers and internal teams to resolve customers’ billing and

collection inquiries within a timely manner.

Maintaining exceptional service with integrity to assist customers through accurate, relevant and timely communication.

Analyzing collection patterns and work with management to recommend collection recovery strategies to improve operational efficiencies.

Performing account reconciliations when required.

Gathering and compile details as required for month/quarter/yearly end reporting as well as

audit/compliance reporting.

What we’re looking for

Have a minimum of 5 years’ experience in an Accounts Receivable role.

Experience within a high volume, rapid growth environment is required

Have excellent interpersonal, professional, problem-solving, and organizational skills

Have the ability to multitask and handle a large volume of complex issues

Have proficient to advanced experience with Microsoft Excel

Salary Range or On Target Earnings:

Minimum:

$48,600.00

Maximum:

$91,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/22/24

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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