Documentation Specialist I/II

Overview

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under general supervision with limited discretion. Develops alternate course of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.

Responsibilities

Ensure project deliverables are met in accordance with customers expectations, timelines & budget constraints

Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

Conduct research and preparation of reference material

Ensure effective management of projects from inception through implementation

Identify, communicate and resolve technical, tactical and operational project issues and risks

Maintain documentation library to ensure currency of processes

Provide training to end user in the use of electronic manuals and reference material

Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

Administer and Develop eNet content

Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

Ensure clear, concise and effective communication of material

Interact with various sub-teams to determine user requirements and specifications

Organize policy and procedures according to set standards

Recommend strategy for communications

Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

Write online reference material, instructions and communications

Perform other duties as assigned

Qualifications

Ability to work independently and in a team environment

Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards

Experience in managing multiple priorities independently and/or in a team environment to achieve goals

Experience in researching, compiling, and documenting data, business processes, and workflow

Experience in working and participating in cross-functional, multi-dimensional teams and projects

Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

Basic database and presentation software skills

Basic skill capturing and translating processes and requirements into easily understood terms

Basic skill exercising initiative and using good judgment to make sound decisions

Basic verbal and written communication skills

Effective organizational, planning and time management skills

Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

Desired Qualification(s)

Working knowledge of Navy Federal products, services, programs, policies and procedures

Associates Degree in Communication Studies or the equivalent combination of training, education, and experience

Hours: Monday – Friday, 8:00AM – 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 Americas Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award – Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21688