Ocean Export Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals

250 locations worldwide

Fortune 500

Globally unified systems

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

Ensure accurate and timely data entry into our operational system

Track and Trace Ocean Export Files and reporting

Meet compliance at all times to regulations internal and external in accordance with government regulations

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures in place and updated in the DLSOPs

Overseas communications, timely responses to emails and requests (internal and external)

Escalation of problems to Management when necessary 

Ensure smooth and timely freight process flow to inlcude: 

Receive documents

Prepare shipments

Route shipments

Manage freight receipt

Process shipments

Monitor shipments

Securing Bookings with ocean carrier or gateway

Dispatch: Schedule truckers/dray providers to match booking and customer specifications

Export Customs filing

Process file in accordance to SOP to the ocean carrier or gateway

Execution of billing.

Monitor and action email boxes (personal and department shared)

Responsible for notifications of shipment status to customers including destination

Delays / roll notices

Physical Demands

Use of standard office equipment – computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  

Write with pencil/pen/marker 

Functions performed primarily while seated at desk

 

 

Bachelors degree or equivalent related experience 

Global Logistics industry knowledge

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Good computer skills (MS Excel, Word, Outlook, etc.)

Fluent in English

Expeditors Key Performance Expectations

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

 

Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

 

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

 

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

 

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors standards.

 

Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

 

Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

 

Product Agent Job-Specific Performance Expectations

 

Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per companys procedures.

 

Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

 

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

 

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Reporting Structure

Ocean Export Lead Agent, Supervisor and Manager