Specialist, Title Services

We Put the World on Vacation

At Travel Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Travel Leisure is currently hiring a Title Services Specialist in Orlando, Florida. The Title Services Specialist is a fully remote position and is responsible for assisting owners by responding to inquiries about title related matters such as questions about deeds, ownership changes or foreclosures. This individual will spend most of their time on the phone with our owners and therefore previous call center experience is required. The role is responsible for delivering exceptional levels of service by maintaining quality, productivity metrics and aligning with our company values HEART H ospitality – E ngagement – A ccountability – R espect – T eamwork.

How You’ll Shine:

Respond to internal and external customer communication via phone and email

Refer unresolved customer concerns to designated departments for further investigations

Proficiently balance high call volume while providing an outstanding customer service experience

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Meet individual metrics for call volume, availability, and customer satisfaction

Take payments and issue refunds for owner’s accounts

Performs other duties as needed

Training Schedule

Virtual Training Weeks 1 & 2 – Monday through Friday from 9:00 a.m. to 6:00 p.m.

Virtual On The Job Training Weeks 3 through 6 – Monday through Friday from 8:00 a.m. to 7:00 p.m.

Operational Schedule

Monday through Friday from 8:00 a.m. to 7:00 p.m.

What You’ll Bring:

Must live within an hour drive of 6277 Sea Harbor Drive Orlando FL

Education

High School Diploma or GED required

Experience

1 years call center phone experience required

2 years customer service experience

Previous experience within Owner Services, Financial or Title Services preferred

Knowledge and Skills

Highly motivated and strong desire to achieve individual and team goals

Must be reliable and coachable with a desire to learn

Must have strong communication (verbal and written) and problem-solving skills

Must have a passion for helping people and delivering high levels customer service

Ability to prioritize tasks

Self-motivated and disciplined

Ability to work in a face paced environment and have a sense of urgency to complete tasks while being detail oriented or ensuring accuracy

Exceptional active listening skills and Strong reading comprehension skills

Effective decision-making skills

Technical Skills

Computer proficiency including Internet navigation ability is a must

Ability to navigate multiple computer systems successfully

OFSLL experience is preferred

Intermediate proficiency with Microsoft Word, Outlook and Excel

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

Dedicated high speed internet connection (DSL or Cable only):

Minimum of 10 Mbps – Download

Minimum of 2 Mbps – Upload

<80 ms Latency/Jitter/Ping

High Speed Modem:

Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

Must be a dedicated & private room away from general living space

Free from noise and distractions

Suitable office furniture

Unless there is a legal requirement, experience will be accepted for the education requirement.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. Were always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.