Call Center Agent, Customer Relations – Work From Home (Nationwide)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Opportunities available for candidates nationwide. Exciting customer relations position available supporting CVS retail pharmacy stores. Responsibilities include responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of the companys purpose and values. Must have superb customer service skills to assist pharmacy customers in a remote, inbound customer contact center setting. In this role, you will serve as a customer advocate when researching, responding, or interpreting company procedures or policies with the ultimate goal of delighting our valuable pharmacy customers.

Excellent communication skills are needed as you review and process incoming phone calls, emails, chats, and letters and as you respond to customers either on the phone or via written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution of responsiveness, reliability, and professionalism.

Required Qualifications

Must have a minimum of 1 consecutive year experience in customer service.

Excellent communication, organization and follow up skills.

Ability to articulate program details to customers over the telephone and in writing.

Strong PC skills along with the ability to toggle from different applications.

Microsoft (MS) Windows-based applications and MS Office proficiency.

Flexibility in work schedule and ability to complete paid company training program.

Preferred Qualifications

Bilingual in Spanish strongly preferred

Prior inbound Call Center experience

Previous experience working from home a plus

Prior retail experience or Pharmacy experience

Education

Verifiable High School diploma, GED or equivalent experience

Position pay rate is $17.00 per hour to start. Range listed in this posting indicates the earning potential for candidates once in role.

Work Schedule: Candidates must be available and flexible to work between the hours of 9am–8pm, Eastern Time. Must be available to work both Saturday and Sunday. This is a full-time role, 40 hours per week. Days off may not be consecutive. (for example, could be Wednesdays and Sundays off)

Pay Range

The typical pay range for this role is:

$17.00 – $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.