Mobile Service Mechanic

Preferred candidates live within 25-30 miles of Knoxville, TN

Schedule: Monday- Friday 7:00am- 3:30 with a 30-minute lunch or 7am to 4pm with 60-minute lunch

Position Purpose:

The Mobile Service Mechanic maintains a fleet of Home Depot-owned rental equipment, by conducting routine visits to Home Depot stores and customer job sites within their market. These mechanics are responsible for performing maintenance and repairs on light rental construction equipment, with an emphasis on preventive maintenance. They may also order needed parts, respond to service calls, and at times assist with equipment deliveries and pickups. This position reports directly to the next-level manager for their region.

The Mobile Service Mechanic is also referred to as a Mobile Service Technician (MST).

Key Responsibilities:

10% Communication – Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures. Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations

40% Compliance: Safety & Department of Transportation – Maintain Mobile Elevated Work Platform (MEWP) certifications. Maintains accurate parts inventory in vehicle or shop location. Maintains accurate fleet inventory and transfers equipment between locations. Maintains vehicle compliance to company, federal and drivers standards of performance Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment.

50% Maintenance – Responsible for maintaining a fleet of rental equipment at a set of store locations or customer job sites, with a particular emphasis on preventive maintenance.

Receives direction from in their region in planning and aligning short-term and long-term goals.

Makes routine store visits to perform inspections and preventive maintenance on all units at each store

Inspects equipment for rental readiness, safe operation, and store appearance standards.

Perform minor repairs on equipment.

Respond to service calls and orders parts needed for equipment maintenance and repairs.

Utilizes company technology platform to document all work performed on equipment, including labor and parts.

Assists with equipment deliveries and pick-ups as required.

Performs other tasks assigned by the leader.

Direct Manager/Direct Reports:

This Position typically reports to Regional Field Operations Manager

This Position has “0” Direct Reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must meet DOT medical certification requirements. Working conditions include significant physical demands such as lifting from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, and reaching and stretching. The environment will require repetitive hand, wrist, and arm movements. Occasionally, employees will be required to work at heights.

Preferred Qualifications:

Working knowledge of Microsoft Office Suite

Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

Excellent written and verbal communication skills

1 or more years of experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs)

Light construction equipment maintenance knowledge and/or skills including small engines and hydraulics

Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.

Experience, ability, and desire to provide superior customer service

Valid drivers license

Familiarity with inventory management

Working knowledge of handheld technology (smartphone, laptop, tablet)

Ability to work effectively with different personality types and all levels of associates

Ability to work independently

Ability to operate in extreme outdoor working conditions

Ability to adapt to unforeseen circumstances, including weather, traffic, and others

Strong work ethic

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a associates degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

3

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Action Oriented

Being Resilient

Values Differences

Communicates Effectively

Customer Focus

Manages Conflict

Resourcefulness

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. – $0.00 – $0.00