Library Associate 3

The Library Associate 3 role is the senior role in the Library Associate job family, is found in large library locations (staff over 20) and may supervise Junior Library Associates. The primary responsibility is at the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials and problem solving patron accounts. A portion of the Library Associate 3 job may also be to plan and facilitate library programs and/or volunteer coordination.

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.

Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library

Supervise junior Library Associates which includes managing performance, evaluation, interviewing/hiring, training and approving timesheets

Work closely with Librarians and library management to plan, implement and promote

programming activities

Processes newly acquired library materials, including all identifying stamps, labels, RIDF and covers

Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate

Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs

Process damaged materials to ensure collections are maintained in a good condition

Assist with library opening and closing procedures

Support reference desk in assisting patrons with questions

Coordinate volunteers and assign duties, providing necessary training

May coordinate volunteers and assign duties, providing necessary training

Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library(ies)

Follow all legal and policy requirements related to patron privacy and custodianship of patron records

Other duties as assigned

Requirements

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education,

training and/or work experience required.

H.S. Diploma or GED required, Bachelor’s degree preferred

Three years library experience preferred

One-year supervisory experience preferred

Proficiency with library systems and databases

Excellent communications skills, both written and verbal

Multilingual speaking is a plus

A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired

Excellent customer service skills

Ability to work a regular schedule that may include a combination of days, evenings and

weekends

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Benefits

Medical, Dental, Vision

401k

Tuition Assistance

PTO

Wellness Resources

Pay: $19/hr

40 hours a week