Patient and Guest Services Assistant

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.

As a Patient Guest Services Assistant, you will provide customer service by providing directions to patient rooms or other areas of the hospital, serve as local resource to visitors and ensure a safe environment for patients, guests and caregivers.

The ideal future caregiver is someone who:

Thrives in a team environment.

Has excellent interpersonal, customer service and problem-solving skills.

Acts in a professional, friendly and helpful manner.

Enjoys helping others.

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Join a team of over 1,100 caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits. Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another.

Responsibilities:

Meets, greets and assists patients, guests and colleagues by providing directions, obtaining wheelchairs and providing minimal transport.

Accesses patient information to confirm appointment times, appointment locations and room numbers.

May provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community.

Corrects and/or reports safety, maintenance and cleaning needs.

Responds to Code Blue and Code Red emergencies with appropriate equipment.

Coordinates patient needs with other departments.

Other duties as assigned.

Education:

High School Diploma or GED required.

Certifications:

None required.

Complexity of Work:

Requires excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests.

Ability to exercise judgment to accurately triage inquiries.

Ability to work independently and as a team.

Basic computer skills: Epic, outlook and other internal systems.

Work Experience:

Minimum two years experience in a customer service role with at least one year providing face-to-face customer service.

Physical Requirements:

Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities