WOTC Specialist

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If its in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and lets see what we can do together.
Work Opportunity Tax Credit (WOTC) Specialist
Work with our clients to gather the necessary documentation for tax credit submittals to the State Workforce Agencies
Ensure client WOTC Tax Credit submittals are complete and meet all government requirements for maximum acceptance.
Submit time sensitive applications to the State Workforce Agencies and follow up with the individually on cases from submittal through to certification, including requests for additional information.
Update internal systems, including the Get Hired WOTC Management Console and other systems such that they reflect an accurate and up to date status of an application at all times.
Support the end of year customer Tax Package reporting process for clients with approved tax credits, ensuring Packages are complete and meet all compliance requirements
Work with the internal teams to report on WOTC status – regular and ad-hoc reporting. Develop dashboards to track and report the programs success over time.
Partner with the Customer Operations team to field client/partner inquiries regarding WOTC credits
Work with Product Management to recommend changes to process, tools and reports to ensure the WOTC program can continue to grow and provide high customer satisfaction.
Requirements
Strong organizational and project management skills.
Ability to work independently and meet strict deadlines
Proficiency with excel and systems-based tools.
Familiarity with financial and tax reporting
Strong communication skills.
Good problem-solving skills.
Attention to detail.
Previous WOTC experience a plus!
High School Diploma/Equivalent
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com.
EOE/Minorities/Females/Vet/Disability
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other