Implementation Coordinator Lead

Implementation Coordinator Lead

Location: This position will work a hybrid model (remote and in office 1 – 2 days per week). Candidates must live within 50 miles of one of Elevance’s Pulse Point locations.

The Implementation Coordinator Lead is responsible for leading the implementation process for new accounts and monitoring renewal implementations.

How you will make an impact:

• Project manages new case implementation activities and serves as a liaison between the Account Management team, Sales team, Sales Support and customers.

• Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers benefit plans.

• Accountable for the accuracy, timeliness, and completeness of the implementation process.

• Develops effective relationships with existing new accounts and internal departments, such as Sales Support Services, Operations, Sales, and Underwriting.

• Works with Director, Account Management Services on tracking, monitoring, and reporting progress of all functional areas throughout the implementation process.

• Helps to develop tools and best practices necessary to improve installations;

• Provides on-going root cause analysis;

• Identifies opportunities for process improvement.

• Acts as primary contact/liaison between customers to resolve issues related to implementation plan design and customer deliverables.

• Supports Sales and Sales Support teams in developing prospects and responding to RFPs and actively participates in finalist meetings.

• Leads corporate projects as assigned, develops and implements tracking mechanisms and tools for account implementation.

Minimum Requirements:

Requires BA/BS degree in related field and a minimum of 5 years exp. in health insurance field; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred.

• Experience with Third Party Administrators or JAA Implementations strongly preferred.

• Experience with WGS or Salesforce preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.