Unemployment Insurance Examiner 8-E10

Unemployment Insurance Examiner 8-E10

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Unemployment Insurance Examiner 8-E10

Salary

$22.49 – $32.09 Hourly

Location

Grand Rapids, MI

Job Type

Permanent Full Time

Job Number

1801-25-UI-CS-002

Department

LEO-Labor and Econ Opportunity

Opening Date

10/17/2024

Closing Date

10/27/2024 4:00 PM Eastern

Bargaining Unit

HUMAN SERVICES SUPPORT (SEIU)

Description

Benefits

Questions

Job Description

This position performs a variety of contact center activities in the provision of unemployment claims services to claimants, employers, and the public in accordance with the Michigan Employment Security (MES) Act. Established methods and procedures are available in the form of laws, regulations, rules, and policies governing the work performed. The position may require in-person interactions, web chat, contact center, or teleworking interactions with customers.

Position Description (https://MCSC.state.mi.us/AgencyPDFs/GR UIE 8-10 Composite Position Description Benefits Division GR101724.pdf)

Required Education and Experience

Education

Completion of two years of college (60 semester or 90 term credits).

Experience

Unemployment Insurance Examiner 8

No specific type or amount is required.

Unemployment Insurance Examiner 9

Two years of experience equivalent to an Unemployment Claims Interviewer 8 or one year equivalent to an Unemployment Insurance Examiner 8.

Unemployment Insurance Examiner E10

Two years of experience equivalent to an Unemployment Claims Interviewer 9 or one year equivalent to an Unemployment Insurance Examiner 9, Unemployment Claims Examiner 9, or Unemployment Claims Interviewer E10.

Alternate Education and Experience

Unemployment Insurance Examiner 8

Four years of office support experience involving public contacts in the Unemployment Insurance Agency, including two years equivalent to the experienced (E7) level may be substituted for the education requirement.

Four years of office support experience with substantial public contacts interviewing people to obtain substantive information for decision making in a business or industrial setting, including two years equivalent to the experienced (E7) level may be substituted for the education requirement.

Additional Requirements and Information

Salary for this position is entirely federally funded. Under federal law an employee whose salary is entirely federally funded may not be a candidate for public office in a partisan election.

Please attach a cover letter, detailed resume, and your official college transcript(s) to your application. For our purposes, “official college transcripts” must contain the college/university name and address, the degree conferred, date granted, coursework completed (especially if no degree granted), and the Registrars signature and/or seal. A scanned or electronic copy is acceptable, if it contains the elements listed above. The college/university does not have to send the transcript directly to LEO. For more information regarding official transcripts, click here (https://www.michigan.gov/documents/mdcs/OfficialTranscript6938317.pdf) (Download PDF reader) .

Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Go to evaluators (https://www.naces.org/members) for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Information provided in your application, resume, cover letter, transcripts, and any other documentation provided will be used to verify responses to the supplemental questions. Unsupported responses may not be considered further.

All classified employees are subject to Civil Service Rule 2-8 Ethical Standards and Conduct and will be expected to disclose any personal and financial interests that may conflict with official duties as a classified employee.

All newly hired state employees are required to submit and pass a pre-employment drug test prior to their actual appointment. Certain positions within the Michigan Department of Labor and Economic Opportunity may also require state criminal, fingerprint-based and driving record background checks. Any position offer will be conditional until results of the background checks and drug test indicate eligibility for employment.

The Michigan Department of Labor and Economic Opportunity participates in E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdf) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

View the classification specification at:

http://www.michigan.gov/documents/UnemploymentInsuranceExaminer754007.pdf

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

UNINEXM – Do you possess one of the following? At least two years of college (60 semester or 90 term credits). If so, please attach a copy of your official college transcripts; OR At least four years of office support experience involving public contacts in the Unemployment Insurance Agency; OR At least four years of office support experience with substantial public contacts interviewing people to obtain substantive information for decision making in a business or industrial setting.

Yes

No

02

UNINEXM – Please select your level of experience.

None

At least two years of experience equivalent to an Unemployment Claims Interviewer 8 or one year equivalent to an Unemployment Insurance Examiner 8.

At least two years of experience equivalent to an Unemployment Claims Interviewer 9 or one year equivalent to an Unemployment Insurance Examiner 9, Unemployment Claims Examiner 9, or Unemployment Claims Interviewer E10.

At least two years of experience equivalent to an Unemployment Claims Interviewer E10 or one year equivalent to an Unemployment Insurance Examiner E10, Unemployment Claims Examiner E10, or Unemployment Claims Interviewer 11.

03

Are you a current Unemployment Insurance Agency employee?

Yes

No

04

Are you a current Labor and Economic Opportunity employee classified as an Unemployment Insurance Examiner 8-E10 interested in a lateral move to the same class and level at this location?

Yes

No

05

How many years of experience do you have utilizing data management systems and web-based technology (including computers, software web, phones, virtual platforms, etc.)?

None

Less than one year

One to two years

Two to three years

More than three years

06

Briefly explain your experience utilizing data management systems and web-based technology (including computers, software, web, phones, virtual platforms, etc.) Enter N/A if no experience was selected.

07

How many years of experience do you have researching documents and applications to interpret policies or procedures?

None

Less than one year

One to two years

Two to three years

Three or more years

08

Briefly describe your experience researching documents and applications to interpret policies or procedures. Enter N/A if no experience was selected.

09

Do you have experience in customer service?

Yes

No

10

Briefly describe your customer service experience.

11

How many years of experience do you possess working in a position that requires the ability to multi-task and continually re-prioritize your job assignments during each workday? (If you possess this experience, you must document it in your application, failure to do so may cause you to be screened out for this position.)

None

Less than 1 year

1 to 3 years

3 to 5 years

5 or more years

12

In the space below, please describe how your qualifications, experience and customer focused attitude make you a good candidate for this position.

13

How many years of experience do you possess working with a diverse, sometimes difficult, or vulnerable customer demographic?

None

Less than 1 year

1-3 years

3-5 years

5 or more years

14

Please describe your UIA experience working with a diverse, sometimes difficult, or vulnerable customer demographic.. Enter N/A if no experience was selected.

15

Do you fluently speak a language(s) other than English? If yes, please list the language(s)?

16

From the options below, which accurately describes your current status? (A current State employee works for an actual State Department such as Department of Corrections (MDOC), Department of Transportation (MDOT) etc.)

Never been a State of Michigan employee

A previous State of Michigan employee

Current State of Michigan employee WITHIN the Department of Labor & Economic Opportunity (LEO).

Current State of Michigan employee OUTSIDE of the LEO Department.

Required Question

Agency

State of Michigan

Department

LEO-Labor and Econ Opportunity

Address

leo-ohr@michigan.gov

PO Box 30714

Lansing, Michigan, 48909

Phone

517-241-9868

Website

https://www.michigan.gov/leo

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