Clinical Supervisor Primary Care

Overview

M Health Fairview has an immediate opening for a Clinical Supervisor to join our Primary Care team. This role will cover our Cottage Grove, Woodwinds (Woodbury), and Oakdale locations. This is a full time, salaried/exempt, beneifts-eligible opening. M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here! (https://www.fairview.org/benefits)

Responsibilities Job Description

The Primary Care Clinic Supervisor is responsible for managing the operations of designated staff. Provides work flow direction and management that is consistent with achieving department and organizational objectives. Other duties include achieving coordination, consistency, and integration in the operation of the clinic site, assisting in the development and implementation of policies and procedures, assisting in strategic planning and budgeting, and leading and/or participating in improvement projects/teams.

Manage day to day operations of operating a primary care clinic in the following ways:

Leadership of clinic staff

Actively supports the recruitment, orientation, and promotes the engagement of all clinic staff

Accountable for initial and ongoing competencies for staff

Ensures effective and timely communication of relevant information as appropriate

Provides guidance to ensure performance management aspects such as mentoring, coaching, individual development etc. are in place and holds staff accountable to expectations

Fosters an environment in which the team holds each other accountable to MHealth Fairview commitments

Works collaboratively with leadership and other organizational partners to ensure efficient and safe day to day operations of the site(s)

Anticipates and responds to physician/provider staffing needs and assures that support staff are appropriately scheduled to maximize efficiency, access and patient demand

Performs appropriate due diligence to resolve patient and staff concerns

Collaborates with leadership to help collect data through use of reporting in order to analyze, forecast, plan and direct clinic operations

Promotes, supports and participates in process improvement, quality initiatives, and innovation

Practices as a financial steward; provides input as appropriate related to clinic budget

Sustain and mentor front line staff around quality and continuous improvement within service line.

Facilitate a site based approach to continuous improvement that links with service line strategy.

Supports a daily process for collecting, monitoring quality and continuous improvement exists for assigned area. Teach and mentor any tools cascaded by the system, such as the Daily Engagement System to achieve this.

Implementation of any needed plans for course correction of negative conditions that have been determined by collection of quality data on assigned area.

Communicates quality data and to seeks out opportunities to improve patient care and ensures understanding of the data and its importance.

Helps create a culture of quality and continuous improvement through mentoring front line staff.

Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with MHealth Fairview commitments

Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees.

Continuously builds customer understanding by listening to customers.

Anticipates customer needs, including those with different cultural needs and desires.

Takes action to meet and exceed the needs of all customer groups

Continuously implements strategies to improve customer satisfaction.

Models appreciation and acceptance of differences.

Provides a welcoming and supportive environment.

Continuously takes action to enhance employee engagement.

Build credibility with medical staff as a champion for patient care and quality

Qualifications

Required

Bachelor’s degree in Nursing

1-2 years of demonstrated leadership experience

Minnesota RN license

Preferred

Additional education in healthcare, business or related field

3-5 years of previous supervisory/management experience

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status