Consumer Support Specialist

Were seeking 3 Consumer Support Specialists (CSS) are responsible for fielding inbound calls and chats conversation, as well placing outbound calls to prospective patients. This individual is responsible for executing following up on requests for information and providing customer service to potential patients related to company IU Products.

CSS team members will be responsible for some communication with clinicians, sales, and marketing teams to assist potential patient and patients with support and complaint/conflict resolution.

Most importantly, this position requires superior Customer Service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.

Major Areas of Accountability:

• Responsible for high volume of inbound and outbound call, chat, and email activities

• Effectively educate consumers, offer resources, answer questions, and resolve conflict/complaints

• Communicate and work as a team with the Field Marketing Specialists and Market Development team to ensure excellent service

• Meeting established inbound and outbound objectives and metrics

• Accurately and thoroughly document each end user conversation in company systems per standard department procedures. Responsible for data quality, including self-audit work.

• Demonstrate a superior attitude and represent the Brand

• Utilize available resources to stay current with company products and operations

• Support Cross Functional needs

• Other duties as assigned

Knowledge, Skills and Abilities:

• Computer, Salesforce CRM, and data entry experience

• Excellent communication, investigation and listening skills

• Self-motivated and able to remain focused independently

• High level of enthusiasm drive and determination

Skills:

Customer service

Top Skills Details:

Customer service

Additional Skills & Qualifications:

Minimum Qualifications

HS Diploma

2 years of professional experience

Preferred Qualifications

AS or BS Degree

1 to 3 years of customer service/call center experience, inbound and outbound

Bilingual Spanish

Experience Level:

Intermediate Level

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.