Media Systems Engineer

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Under general supervision and guidance: The Media Systems Engineer is responsible for the support of moderately complex hardware and/or software-based systems in the supported areas; or complex media communication systems, using data networks, and or satellite and terrestrial transmission (fiber optics). Is responsible for the design, construction, installation, operation, maintenance, documentation and repair of complex media communication and media information systems. Develops proposals and works with leadership to gain the needed approvals. Works effectively across departmental organizations. Work is reviewed upon completion for quality, timeliness, and adequacy in meeting objectives. If working within the Technical Services Unit, the media systems engineer will have responsibility for assisting in the direction of daily operations support relative to the maintenance and enhancement of Technical Services Unit support core services in cooperation with the Mayo help desk. If working within the Video Engineering Unit, the media systems engineer will have primary responsibility in one of the following areas: design and supervision of audiovisual and videoconference equipment; or operation of the Mayo Clinic Video Network and the Video Master Control Center; or operation of the Mayo Clinic Television Network and Video on Demand systems.

Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This position is 100% remote work; can work from anywhere in the U.S.

Qualifications

Master’s degree computer science, information systems, media communications engineering or related field and a minimum one (1) year professional experience and demonstrated abilities in management information systems, broadcast, post-production, or audiovisual facilities engineering design and technical operations; OR, Bachelors degree in computer science, information systems, media communications engineering or related field and a minimum of three (3) years’ professional experience and demonstrated abilities in management information systems, broadcast, post-production, or audiovisual facilities engineering design and technical operations is required; or seven years of relevant experience.

Demonstrated organizational, problem-solving and facilitation skills. Must have interpersonal skills, including conflict resolution skills. Must possess communication skills, both oral and written, as incumbent will be working with all levels of staff. Incumbent must have an established aptitude for developing and nurturing interpersonal and interdepartmental relationships at all levels of the organization. Must be self-motivated, able to work independently. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. The incumbent must be able to handle numerous projects directly at any given time, and to have simultaneous working knowledge of many more. Must be flexible in a continuously changing environment. A positive, enthusiastic customer service attitude is critical to success.

Incumbent must have a working knowledge of MS Office, and Adobe products in the Creative Suite. Must have working knowledge and experience working with AutoCAD or equivalent. Must have a working understanding and experience with how websites are designed, and coded. Must have experience with streaming video/web-based video concepts and supporting non-linear editing systems in a video production environment. Must have experience with portable storage editing solutions. Must have experience with various professional/broadcast video formats. Must be familiar with the overall maintenance, repair, additions, alterations and general upkeep of servers, workstations, and all other required infrastructure. Incumbent must have project management skills; able to coordinate inventory and maintenance records on equipment and parts, able to restore and maintain back-up devices. Must be able to install, maintain and test various types of network and video interconnections. Will be required to assist in the implementation and activation of electronics and hardware to support advanced services. Must be able to diagnose and correct problems with electronic or mechanical equipment. Must be able to create and interpret electrical schematics. Incumbent is required to work alternative hours and on call as needed. Must be self-motivated, able to work independently. Certification from Project Management Institute is preferred if functioning in a project management role. Microsoft Certified Professional, Microsoft Certified System Engineer, and/ or Certified Network Engineer; Society of Broadcast Engineers (SBE), NCTI / SCTE Broadband Distribution Specialist (BDS), or CCNA preferred.

Ideal candidate will have:

Strong working knowledge of Windows and Linux systems

Technical understanding of RESTful API’s

Technical understanding of SSO, DNS, TLS

Technical understanding of SSL certificates

Technical understanding of Access Control Lists (ACLs)

Exemption Status

Exempt

Compensation Detail

$84,510.40- $118,393.60/ year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday – Friday, normal business hours.

Weekend Schedule

As needed to support department obligations.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Ibby Gustamante

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.