Housing Caseworker

Position Summary

Under the Direction of Project Manager, the Housing Coordinator works with existing, new, and potential FCCAA clients to understand their individual housing needs and assist them in securing temporary or permanent housing.  This position also provides on-going case management to individuals in need of additional support and services facilitation.

Essential Job Duties and Responsibilities
 

– Serves as the primary housing assistance resource for assigned clients
– Determines the needs and available resources of persons seeking aid and works with them to determine what options or programs are available to them
– Works with individual clients to facilitate access to appropriate social services including mainstream benefits, (SNAP, TANF, Medicaid, Medicare), mental health services, drug and alcohol services, community integration services, and other appropriate resources as required based on individual need
– Works with clients to develop individual goals, plans and budgets and provides referrals to programs that will assist clients in achieving their plan
– Ensures on-going case management for clients in accordance with funder, agency and program standards and guidelines
– Develops and maintains relationships with community housing resources and landlords within their assigned region.
– Coordinates the process of leasing, landlord negotiations, and contracts; or assists in the acquisition of bridge housing
– Completes home inspections to ensure structures meet HSQ standards
– Conducts regular client visits to determine individual progress, identify issues, and ensure needed services are being delivered
– Coordinates inspections cleaning, turnover for transition housing units
– May Coordinate VOCA assistance to meet long-term housing stability needs
– Establishes supportive and understanding relationships with landlords
– Completes all state and agency required training
– Performs other related duties as assigned

Education/Experience

– Three or more years in a customer service role required
– Experience in social service case management preferred
– Experience in case documentation and file maintenance preferred

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– Ability to establish and maintain rapport and cooperation with clients

– Ability to protect client confidentiality in accordance with applicable regulations

– Ability to communicate with clients who may have learning disabilities or barriers to understanding

– Ability to communicate well via telephone

– Ability to plan and organize daily work

– Ability to listen and understand information and ideas presented verbally or in writing

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Computer Skills

– Intermediate MS Office skills including Word, Excel, and PowerPoint

– Experience using customer relations systems preferred

– Experience using electronic timekeeping preferred

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Additional Requirements

– Must possess a valid drivers license and acceptable driving record

– Must have reliable transportation to facilitate outreach visits

– Ability to successfully pass Federal and State criminal background check and State of Pennsylvania Child Abuse screening

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Key Performance Measures

– Meets project goals relating to number of clients served and quality of service delivered

– Maintain above average client ratings on customer/client surveys

– Delivers services within program scope and within projected budget and timeline

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Physical Requirements

Work is performed in multiple settings including client homes.  Some work performed in an office setting while others require travel up to 30% to conduct home and client visits.  Ability to sit or stand for prolonged periods of time required.  Some light lifting, carrying, pushing, or pulling are required to carry visiting materials and perform basic office functio s.  Ability to climb stairs to enter client apartments and homes required.  Requires manual dexterity to use a keyboard and enter client/business information.