Sr. Services Analyst – IT (Process Improvement)

WHO WE ARE

As the nations largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, were creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $111,600 to $124,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

The Sr. Services Analyst – Process Improvement position is a unique blend of Process Improvement, Project Management, Relationship Building and Support. The candidate will be responsible for analyzing business processes, documenting process flows and descriptions, recommending and implementing best practices and process optimization across the Constellation IT Applications organization. Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

PRIMARY DUTIES AND ACCOUNTABILITIES

Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule.

Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model

Maintain and enhance engagement with business and IT partners and other stakeholders

Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required

Maintain technical knowledge and business acumen within own discipline or function

MINIMUM QUALIFICATIONS

Bachelors degree in Computer Science or related discipline and typically 5 to 8 years experience in Information Technology or equivalent combination of education and work experience.

Proficiency with Visio and other Microsoft O365 tools (Teams, Excel, Power Point, SharePoint, Visio, etc.)

Experience leading small IT projects or sub-teams and knowledge of IT project management.

Strong problem solving and analysis ability.

Excellent communications skills (written and verbal)

Ability to work with remote project teams

PREFERRED QUALIFICATIONS

3 years of experience in a Process Improvement role

Lean, Six Sigma Green Belt, or equivalent industry training and experience

Proven record of successfully leading a team and delivering process improvement projects of varying complexity, size, scope and methodology (Waterfall & Agile)

Project Management Certified (PMP), or equivalent industry training and experience

Excellent communication and presentation skills

Proven record of effectively communicating with all levels of management and staff across the organization to gain consensus and deliver solutions.

Excellent documentation skills, including but not limited to, process documents, process maps and procedures.

Strong knowledge of Organizational Change Management

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.