Shift Leader

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

Perform all responsibilities of restaurant team members

Support the Restaurant Manager in meeting operational goals and execution

Ensure Brand standards are met throughout shift including preparation of food and beverages

Communicate shift priorities, goals and results to restaurant team members

Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

Support the training of restaurant team members as needed

Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

Manage Inventory throughout the shift

Provide great guest service and coaches restaurant team members to do the same

Schedule restaurant team members for shifts

Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

Basic computer skills

Fluent in spoken and written English

Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

Works well with others in a fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

Guest focused

Ability to assist with training

Problem solving

Motivating others

Physical Demands/Working Conditions:

Standing on feet

Repetitive motion including bending, stooping and reaching

Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

Wearing a headset

Working in a small space

Many Dunkin restaurants are owned and operated by an independent franchisee. Each Dunkin franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin,” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin restaurant to which you are applying. Nothing on this site should be construed as Dunkin being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.?