Store Supervisor VDOT

Overview

The Store Supervisor ensures the shop meets customer service, inventory management, and paperwork meets expectations while supervising store personnel.

Responsibilities

Provide quality customer service to include but not limited to the following:

Attention to detail

Meet and greet customers

Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)

Answer questions regarding availability of parts

Ask appropriate questions to ensure correct parts are researched and provided

If necessary, inspect equipment in the shop to assist in parts research

Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc… to ascertain the necessary parts to procure

Answer all messages (phone/email) in a timely fashion

Contact appropriate vendors for pricing and to place orders

Inform customers when requested parts are available

Contact Counter/Driver personnel to perform emergency parts pick ups, as required

Provide past sales research as requested, utilizing the inventory system

Check parts availability at all MANCON locations utilizing the inventory system

Contact other MANCON locations to request transfers of parts or obtain parts information.

Review the Product Group Catalog as required to ensure requested items are approved for purchase

Review, familiarize with and adhere to Product Group Catalog

Review, familiarize with and adhere to Policy and Procedures Manual

Review, familiarize with and adhere to MANCON’s SOPs, Supervisor Manual, and Safety Manual

Produce and review required reports

Ensure timely completion of all items on the supervisor’s checklist.

Generate, distribute, copy and file all invoices for material issued to VDOT.

Produce the daily Ticket Summary report and attach copies of all invoices and submit to VDOT

Generate the Flat File Fix report. Review and correct identified errors in the inventory system

Generate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history

Generate, review and correct items identified on the PT/OP Bin check report

Produce and process the Reorder report

Generate, review and correct the No Min/Max report

Generate, review the Inactive Item Report. Take action on items as appropriate.

Pull and provide copies of Vendor Invoices as requested to meet VDOT’s Quarterly Compliance review

Produce and provide backup for all Credit Card purchases to corporate

Data Entry requirements

Ensure that all completed customer requisitions are properly invoiced in the inventory system

Ensure that all vendor receiving documents are properly entered in the inventory system

Ensure that all inventory transfer requests are properly entered in the inventory system

Generate new item numbers in the inventory system following published guidelines

Inventory Management requirements

Perform and report weekly inventory cycle counts

Perform system research on all cycle count discrepancies

Monitor and review inventory Bin assignments to ensure accuracy

Review items sales history to ensure proper Stock Sources are set

Meet with VDOT representatives to discuss future requirements in regards to stocking levels

Process Transfer requests from other MANCON locations

Perform Wall to Wall inventory at site, when notified, following established procedures

Other Requirements

Follow established guidelines for vehicle and equipment maintenance

Provide 24 hour support at the VDOT location during emergencies

Travel to locations to pick up parts

Train forklift operators

Assist with inventory research projects as requested

Participate in the SCM continuing training program

Supervise assigned store personnel.

Qualifications

1 year computer experience

5 years auto or heavy duty truck parts experience

1 year inventory experience

1 year customer service experience

24-hour availability

Valid driver’s license with 2 years driving experience

Obtain and maintain forklift trainer certificate

Obtain and maintain P1 or P2 ASE Certification

Preferred Qualifications

Delivery Driver experience

Supervisory experience

Physical Requirements

Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Essential Requirements

Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking

Physical Requirements Other

Work is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions. Work is also performed in vehicles traveling to sites.

ID2024-5610

Job LocationUS-VA-Suffolk

Company : Name LinkedVDOT Suffolk

Work DayMonday – Friday, Other

Work day – OtherWeekend hours may be required

Work Shift1 First shift

Shift – OtherEvening/Night hours may be required

TypeFull-Time

Background CheckCredit Check, Criminal Check, DMV Check, VDOT Fingerprint Background Check

Skills/Competency CheckASE Certification, Drivers License, Forklift Trainer License