Radio Communications Systems Analyst, Senior

Radio Communications Systems Analyst, Senior

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Radio Communications Systems Analyst, Senior

Salary

$50,624.00 – $82,557.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

12511

Department

Information Technology

Opening Date

10/18/2024

Closing Date

11/10/2024 11:59 PM Eastern

Description

Benefits

Questions

Description

The Department of Information Technology (IT) plays a key role in driving customer-focused innovation initiatives. It is composed of three technical bureaus which are Application Services, Customer Success and Productivity, and Technology Infrastructure and Security. Collectively, the 95 staff members work together to provide essential services and technical support to all City staff and business functions. Most processes in the organization are dependent on technology to function; there is a continual need for technology solutions that meet business function and organizational needs, while balancing security and support requirements. The Chief Information Officer and the Assistant Director work together to set technology policy direction for the enterprise and establish a supportive, respectful, and inclusive culture in the department. They, together with the three Technology Managers, lead departmental staff in identifying, recommending, implementing, and maintaining technology and solutions to support the City’s business needs, while setting and enforcing organizational standards and policies.

The Senior Radio Communications Analyst, part of the Technology Infrastructure and Security bureau, plays a vital role in ensuring reliable radio communication for the Police, Fire-Rescue, and other City departments. It is responsible for maintaining the Citys radio communications networks, including the 800 MHz public safety system, and conducting systems analysis to identify repair or customization needs for various communications equipment. In addition to day-to-day system support, this role provides drive-up customer service, as well as on-call, emergency, and after-hours assistance.

Department Hiring Salary Range: $50,624 – 58,217

Essential Functions

Essential functions include but are not limited to:

Manages 800 MHz digital trunking radio system by reviewing system usage and diagnostics with the network management terminal and associated applications. Performs repairs and maintenance of radio systems by receiving incoming equipment, generating work orders in CommSHOP 360, determining necessary repair, obtaining parts, replacing defective components and aligning, testing, completing work orders in the system and performing preventative maintenance at multiple sites.

Coordinates subscriber programming by establishing radio models for each department for the trunking radio system based on their communication needs. Performs system analysis by using vendor software and special test equipment to obtain operational data, analyzing files from data acquisition modules, monitoring real time radio traffic, listening to dispatch center audio recordings, and locating, measuring and identifying interfering wireless signals.

Maintains the operation of the trunking radio system and repairs conventional radio systems by making necessary changes to public safety dispatch consoles for Police and Fire-Rescue users. Assist employees and customers outside the organization with data analysis, providing information, and working with team members to implement new products and services.

Manages projects by monitoring progress, resolving issues, analyzing situations and implementing solutions.

Ability to read and comprehend technical materials and documentation containing complex analytical and mathematical instructions is required.

Ability to orally communicate sufficiently to explain radio communications processes in an understandable terminology to users who may not possess specific technical or engineering knowledge.

Education/Experience

Required

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associates degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years experience in Electronics

Preferred

Vocational/Technical School with focus on Electronics/Engineering

FCC General Radio Telephone Operators License

ETA Electronics Technician Certification

Graduation from a United States Military Electronics or Telecommunications Training School

Additional Information & Requirements

Valid Drivers License may be required depending on assignment.

Federal Communications Commission General Radio Telephone Operators License or NABER certification within six months of employment

Work Location: 800 E. City Hall Ave , Norfolk, VA 23510

Work Hours: M-F 8:30 am – 5:00 pm

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of “Non-City” are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer “see resume” or “see application” as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

High School Diploma/GED

Some College

Military technical school, certifications or training

Bachelors Degree

Masters Degree

No education listed

03

Have you graduated from a United States Military Electronics or Telecommunications Training School?

Yes

No

04

How many years of training or education do you have in radio electronics or related technical field?

I have no experience

Less than 1 year

1 to 3 years

3 or more years

05

How many years of hands-on experience do you have in radio electronics or related technical field?

I have no experience

1 to 2 years

2 to 4 years

4 or more years

06

How many years of experience do you have with basic IP networking including switches and routers?

I have no experience

Less than 1 year

1 to 3 years

3 or more years

07

Please select the certifications you possess. Select all that apply

FCC General Radio Telephone Operators License

ETA Certification

Other

None

08

There are several standard techniques to troubleshooting. Briefly describe your preferred troubleshooting technique.

09

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

I am not a Veteran

I am a Veteran

I am a Disabled Veteran

10

Are you a current or previous City of Norfolk employee?

Yes – I am a current City of Norfolk Employee

Yes – I am a previous City of Norfolk Employee

No – I am not a previous or current City of Norfolk employee

11

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title. If not, please indicate by typing “N/A.”

Required Question

Agency

City of Norfolk

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