One Call Specialist

Colonial has provided a wide range of opportunities for job candidates who are highly qualified, skilled, motivated and team players. Employees find exciting opportunities to grow and develop their careers at a stable company which offers a generous compensation and benefits package that includes annual incentive bonuses, retirement plans, insurance coverage and a host of other features that support a happy, active, productive and rewarding life. Come to Colonial, a great place to work, where people matter most, and where safety 24/7 is paramount.

Ready to work for Colonial Pipeline Company?

Are you intrigued by the thought of being part of revolutionizing the energy industry and a new era in the pipeline industry? Do you want to be a part of a company that is obsessed with excellence in everything we do? A company growing and expanding our business that is full of opportunity? If so, we are seeking smart, safety focused, and energetic professionals to join our team to help us to the next level of excellence!

What is it that we do at Colonial Pipeline Company?

Colonial Pipeline is the largest refined products pipeline in the United States, transporting more than 100 million gallons or 2.5 million barrels per day. Colonial transports various grades of gasoline, diesel fuel, home heating oil, jet fuel, and fuels for the U.S. military through a pipeline system. Colonial transports approximately 45 percent of all fuel consumed on the East Coast, providing refined products to more than 50 million Americans.

About the One Call Specialist Position

As a One Call Specialist you are accountable for ensuring the protection of Colonial’s Right of Way through complete evaluation, acknowledgement and/or delegation of all One Call Tickets, Aerial Observation Reports (AORs) and 1-800 calls received in the One Call Center in Alpharetta. The One Call Specialist is responsible for interfacing and supporting field Operations/Right of Way personnel and for participating in special projects, Right of Way Training events, and engaging in innovative efforts related to enhancing the One Call notification, response, and documentation system(s) by providing continuous improvement suggestions.

What You Get to Do:

Ensure consistent, timely and accurate screening of One-Call Ticket Notifications, AORs and 1-800 Calls.

Electronically locate the work site stipulated on each One-Call Ticket utilizing available mapping or other resources and determine if it conflicts with Company pipeline facilities.

Assign One-Call Ticket to appropriate Right of Way personnel and ensure proper follow up measures are initiated for emergency AORs through direct contact with applicable Right of Way personnel.

Respond to 1-800 Calls, take appropriate action, ensure all applicable parties are notified and verify that proper follow up measures have been initiated.

Generate reports to support management of One-Call Center operations.

Provide support in the form of ideas or engagement in special project efforts to check, adjust and enhance the overall effectiveness of the systems relating to One Call ticket notification, response, and documentation.

What You Bring to the Table:

High School Diploma or General Education Diploma (GED) from an accredited education institution.

Ideally, 1 year of experience in a business environment.

Experience with Right of Way procedures and concepts and aerial patrol observation reporting programs.

Ability to think analytically and problem solve/ make decisions.

Commitment to consistently adhere to policies and procedures and be a positive example for others by demonstrating the Company’s core values of Respect, Accountability, Innovation, Safety, and Excellence in completing work assignments.

Self-motivated, have phenomenal work ethic and looking for the right company to support your growth.

Got Extra to Bring?

Technical diploma or an Associates Degree from an accredited educational institution.

Ideally, 1 year of experience in a call center environment.

Knowledge of basic pipeline operations.

Advantages of Working at Colonial Pipeline Company:

Getting to work for a company that helps to meet our county’s energy needs and keeps us moving!

Team members who care about each other while accomplishing remarkable things.

Highly competitive benefits – Check out Colonial’s Total Rewards (https://www.colpipe.com/careers/benefits-and-total-rewards)

Are you up to the challenge? What are you waiting for? Apply today!

Colonial Pipeline is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status or any other reason prohibited by federal, state or local law.

Statement to all Third-Party Agencies and Similar Organizations:

Colonial Pipeline accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Colonial Pipeline employees, hiring managers, or send to any Colonial Pipeline facility. Colonial Pipeline is not responsible for any fees or charges associated with unsolicited resumes.

Colonial Pipeline Company operates the world’s largest pipeline of its kind. It delivers refined petroleum products – gasoline, diesel fuel, home heating oil, jet fuel and fuels for the U.S. military – through a network of 5,500 miles of underground pipe buried under more than 3,000 miles of right of way in the Southern and Eastern United States. A vital part of the nation’s infrastructure, Colonial places the highest emphasis on safe operations that protect its employees as well as the communities in which we live and serve, and the environment along the pipeline route.