Global PMO Leader, NAMER

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Global PMO Leader, NAMER

Location: Atlanta, GA or Frisco, TX (hybrid – 4 days/week onsite)

About NCR Atleos

Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally.

Global PMO

The goal of the Global PMO is to ensure our solutions and services deployment for new and existing customers are completed on-time, efficiently and successfully. This new team is a global centre of excellence for best practices and execution, ensuring highest customer satisfaction. The Global PMO team has 2 broad areas of responsibility-

Program managing the successful onboarding of ATMaaS, Managed Services and complex deals in line with NCR Atleos’ strategic goals All NCR Atleos installations and deployments

The Global PMO is located within the Customer Services Management (CSM) team. The CSM team plays a critical role within NCR Atleos, with responsibility for service management, ATM as a Service and managed services operations.

Position Summary

The PMO Leader – NAMER will have leadership and responsibility over the dual functions of the Global PMO team across US and Canada.

Project onboarding – The role is responsible for providing leadership and oversight to the program management function across NAMER. He/she will manage a team of senior project management professionals across multiple countries, managing the critical phase of onboarding of complex new projects, orchestrating the coordination and direction of these project managers. These PM’s work with various internal local teams and customers to facilitate the seamless integration of new projects, particularly ATMaaS and other complex deals. The role provides clear mentorship, direction, and guidance to the NAMER project managers to guarantee the fulfilment of key organizational goals, deliverables, and customer satisfaction targets.

Installations Operations - The role is responsible for the NAMER installations (TS) business, managing ATM installations/upgrades and deployments, and overseeing the work of multiple country teams. The role is tasked with effective management of resources, timelines, and budgets to ensure that projects are delivered to the customers satisfaction. By taking ownership of profit and loss (P&L) responsibilities, the role plays a pivotal role in driving financial performance, optimizing revenue streams, and controlling costs. Requirements of the role include liaising with cross-functional teams, engaging with various stakeholders, and fostering strong relationships with stakeholders and partners to drive project success, as well as identifying opportunities for growth and expansion.

Given the dual role, this leadership role encompasses a multifaceted set of responsibilities to manage people, projects, activity and financials across diverse geographies. The successful candidate is expected to possess operational expertise, financial acumen, project management skillsets, cross-cultural communication skills, and a strategic approach to managing, balancing and coordinating the onboarding activity and TS deployments, ensuring seamless operations and optimal performance the region. The role will engage with stakeholders at all levels of the organization to make connections and influence decisions.

The PMO Leader – NAMER for Onboarding and Installations is also responsible for maintaining target quality standards, providing training and support to team members, monitoring project performance metrics, driving continuous improvement initiatives, and aligning financial objectives with overarching strategic goals.

Key Areas of Responsibility:

Cross-Functional Leadership:

Responsible for dual functions of installation (TS) operations and Project onboarding

Project onboarding – Leading a team of senior program/project managers responsible for onboarding of ATMaaS, Managed Services and complex deals across the region

TS – Responsible for TS deployments and annual revenues of $50M from NAMER, working with US majors to small credit unions.

Leadership & Team Management: Lead, mentor, and manage a large team of project management and business ops professionals, fostering a collaborative and high-performance culture.

Project Onboarding & Program Management

Plan and manage the Program Management function to ensure onboarding of ATMaaS, Managed Services and complex deals are completed on-time, efficiently and within budget, with the aim of exceeding customer expectations.

Manage programs cross-functionally, directing resources from other teams including installations, Professional Services, ATM Networks, Payments Support, Cash teams; collaborating with these teams to ensure seamless coordination and communication throughout the onboarding and transition phases.

Manage and grow a team of program and project managers, empowering team members, developing a culture of ownership and fostering a collaborative high-performance culture.

Optimize resource allocation and workload distribution among the team for effective project delivery. Balance projects across the team when faced with competing priorities.

Monitor and ensure Program/ Project Managers report on project progress, risks, and issues, ensuring consistency in processes and standards, and compliance with project policies and standards.

Oversee generation of comprehensive reports and documentation for stakeholders to track progress and outcomes.

Facilitate communication and coordination across departments and manage communication with executive stakeholders, ensuring project alignment with business objectives.

Installation (TS) Business Operations:

Responsible for developing strategic plans for TS Deployments, aligning them with the overall project objectives and organizational goals.

Oversee, manage, and optimize resource allocation and scheduling, ensuring the right skills are available to meet project deadlines effectively.

Establish quality standards and processes to ensure that deployments meet the required targets of time, productivity and efficiency while adhering to best practices. Establishing quality control measures to ensure consistency.

Facilitate clear communication channels and collaboration between project teams, business partners, leadership and our customers in each country.

Monitor project performance metrics across NAMER

Address bottlenecks and issues, deploying problem solving skills to keep program delivery on track and within budget.

Oversee generation of comprehensive reports and documentation for stakeholders to track progress and outcomes.

Ensure adherence to regulations and compliance standards.

Financial Management:

Ownership of profit and loss (P&L) for the TS business in NAMER, meet / exceed quarterly targets on Revenue and EBIDTA.

Develop budgeting and cost-control strategies to optimize financial performance.

Implement cost-saving measures without compromising project quality.

Provide accurate and timely financial forecasts and reports to stakeholders.

Communicate financial performance metrics and insights to support decision-making.

Anticipate financial risks and opportunities to make informed decisions.

Risk Mitigation:

Identify and mitigating risks associated with projects.

Develop contingency plans to address potential challenges and disruptions.

Mitigating financial risks that may impact project profitability.

Strategic Planning and Business Development:

Align financial goals with overall project objectives and organizational strategies.

Implementing pricing strategies and value-added services to maximize project profitability.

Identify and help country teams identify market trends / opportunities and expand service offerings to drive revenue.

Developing long-term financial plans to ensure sustainable growth and profitability.

Continuous Improvement:

Conducting post-project reviews to identify lessons learned and best practices.

Implementing improvements based on feedback to enhance future project outcomes.

Basic Qualifications:

20 years of Business Ops/Project management experience in SaaS/Software/Fintech industry, ideally leading large international teams.

Bachelors degree in engineering, finance, or business discipline, plus extensive business management experience to include Services, Operations, and complex Program Management.

Proven experience as a leader in customer service, field service or a related field within the same or similar industry.

Track record of delivering transformation change.

Able to demonstrate prior experience of establishing an effective operating model, org design and experience of implement on-shore, off-shore, and partnership models globally.

Demonstrate exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire others.

Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.

Strong strategic thinking and problem-solving skills with the ability to translate business objectives into actionable strategies.

Excellent stakeholder management skills and the ability to influence outcomes with strong negotiation, written and oral communication skills.

Passionate about innovation, technology and driving positive customer experience.

Must be self-motivated, creative and can work closely in a team environment with other departments and individuals at all levels in the organization.

A proven ability to lead diverse teams through change.

Capability to inspire and drive performance across global teams.

Credibility to persuade leadership teams and their heads of service lines, in a global Network where influence is essential.

Ability to craft and articulate the global strategic vision both internally and externally, enhancing brand visibility and market influence.

Proficient in project management software and tools.

Analytical and problem-solving mindset.

Ability to work under pressure and manage multiple priorities.

Knowledge: In-depth understanding of fintech industry trends, regulations, and best practices. Familiarity with agile and waterfall project management methodologies.

Travel: Willingness to travel as required.

Why NCR Atleos

# 1 largest ATM deployer in the world; # 1 largest independent ATM network

# 1 in multi-vendor ATM software; # 1 provider of assisted self-service terminals

Top 10 provider of banking software & SaaS

What NCR Atleos can offer you

The unique opportunity to work with industry-leading ATM expertise.

Competitive executive compensation package and bonus structure.

Group Medical Insurance and Life/Accident Insurance.

Free LinkedIn Trainings & Development Programs.

Excellent Career Progression.

Competitive refer a friend scheme.

Confidential wellbeing and counselling support.

Excellent Incentive Plans.

Opportunities for professional growth and advancement.

Diverse backgrounds to learn from and work with.

An open-minded culture with innovative, collaborative autonomous teams.

Business Resource Groups to help you feel connected, valued and seen.

A clear set of company values that guide everything we do: Accountability, Collaboration and Innovation.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.