CCO Instructional Design

TEKsystems is currently searching for qualified candidates for a CCO (Contact Center Operations) Instructional Design Project, working for a Fortune 100 Financial Institution in Pensacola, FL.

This is a HYBRID role that requires working onsite 2 days per week.

Hours: Full Time, 40 hours per week, Monday-Friday 8am-4:30pm CST

Pay: $32.00/hour

Qualifications:

Bachelors degree with a focus in Instructional Design, Education, Writing, Communication, Business, Behavioral Sciences, Training Development OR a related certification

Minimum of 3-5 years of recent experience & strong knowledge of Instructional Design required

Proficient in E-Learning/Articulate Rise/Storyline

Experience converting instructor lead content to self based learning

eLearning course development experience, utilizing a variety of techniques to define and sequence instructional content

Course authoring experience in Articulate 360 and familiarity with configuring and exporting SCORM packages

Effective research, analytical, and problem-solving skills

Strong project management, relationship-building, collaboration, and written/verbal communication skills

Strong conversational grammar and familiarity with using in-house style guides

Ability to compile, organize, and present technical information clearly and concisely

High level of proficiency with Microsoft Office Suite, particularly PowerPoint and Excel

PREFERRED: Experience working as an in-house designer at large corporations is a plus, regardless of the industry

PREFERRED: Experience in graphic design is a plus, but not required

Job Description:

To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Credit Union and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle. Work under minimal supervision.

Responsibilities:

• Advise and assist trainers on course evaluation results

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance

• Create and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reports

• Create dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error-free work

• Develop and test course content, training games, graphic designs and other technology driven products

• Develop classroom, on-line and/or independent learning program content that transfers knowledge effectively and brings about desired behavior change

• Develop instructional strategies and courses for a business unit and/or cross-company products and skills

• Evaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achieved

• Involved in instructional design project teams with multiple deliverables, significant risk and complexity

• Select most effective instructional approach including a blend of instructor-led and/or self-directed techniques

• Select, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectives

• Train internal team members on effective use of classroom materials including ILT and VILT and environments

• Validate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicle

• Conduct presentations for various groups including leadership

• Perform other duties as assigned

Additional Skills & Qualifications:

• 3-5 years of instructional design or curriculum development experience or equivalent education

• Advanced knowledge of Instructional Design Processes (including ADDIE & SAM) and Adult Learning Theory

• eLearning Design experience

• Articulate Rise and Storyline proficient

• Experience converting instructor led content to self-paced

• Ability to adapt to fluctuating work-flow

• Ability to compile, organize and present information clearly and concisely

• Experience in evaluating the effectiveness of courses and learning products and delivery methods

• Experience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven products

• Advanced knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Working knowledge of instructional design to develop courses for products, processes and/or skills

• Effective database and presentation software skills

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill capturing and translating processes and requirements into easily understood terms

• Effective skill collaborating with various external and internal technical and/or functional contacts

• Effective skill communicating with all levels within an organization

• Effective skill in assessing organizational training needs and researching topics for course development

• Effective skill interacting tactfully and effectively in difficult situations

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

If you are interested and meet the qualifications, please apply with an updated resume!

#priorityeast

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.